Admin Executive

ATAS DISTRIBUTION PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A growing e-commerce company in Singapore is seeking a highly organized Admin Executive to manage operations across platforms like Lazada and Shopee. You will handle administrative tasks, customer support, and ensure smooth order fulfillment. The ideal candidate is proficient in MS Office, has excellent communication skills, and is capable of multitasking. This role offers opportunities for growth, a competitive salary, and weekday lunches provided.

Benefits

Lunch meal provided on weekdays

Competitive salary and benefits package

Collaborative and supportive working environment

Qualifications

• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills for customer interaction.
• Prior experience in administration or customer service is a plus.

Responsibilities

• Handle administrative tasks and provide excellent customer support.
• Manage and process orders, returns, and exchanges efficiently.
• Respond to customer inquiries promptly via phone, email, and chat.

Skills

Multitasking

Customer service

Organizational skills

Attention to detail

Excellent communication skills

Tools

MS Office

CRM software

Job description

We are seeking a highly organized and proactive Admin Executive to manage our e-commerce operations across platforms like Lazada, Shopee, and Shopify. If you have a knack for multitasking, customer service, and managing online orders, we want you as our team.

Key Responsibilities:

• Handle administrative tasks and provide excellent customer support.
• Manage and process shift orders, returns and/or exchange efficiently on our online platforms.
• Respond to customer inquiries and reply to messages promptly via phone, email, chat room in a professional manner.
• Resolve customer complaints, elevate the issues when necessary and follow up to ensure customer satisfaction.
• Coordinate with warehouse and logistics teams to ensure smooth operations.
• Maintain customer records and assists with office operations to ensure smooth business functioning. Update database as required, data entry, documentation, and filing.
• Ensure accurate and timely order fulfillment and delivery tracking. Arrange delivery route using company system.
• Follow company policies and confidentiality guidelines.

Requirements:

• Be independent in work and as part of a team.
• Proficient in MS Office (Word, Excel, Outlook, etc).
• Prior experience in administration or customer service is a plus.
• Familiar with CRM software is a plus.
• Patience and professionalism in handling customer concerns.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills for customer interaction.

Why Join Us?

• Collaborative and supportive working environment
• Opportunities for growth in the fast-growing e-commerce space
• Competitive salary and benefits package
• Lunch meal provided on weekdays.

Working Hours:

Mon - Fri (8:30 am - 6:00 pm)

Sat (8:30 am - 1:30 pm)