Admin Executive

Firstcom Academy Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational institution in Singapore is seeking an Admin for Quality Assurance. In this full-time role, you will ensure the integrity of sales processes and customer satisfaction through post-sale outreach and documentation. Ideal candidates should have at least an 'O' Level qualification and one year of experience in customer service. Proficiency in MS Office and excellent communication skills are critical for success in this position.

Benefits

Performance bonuses

Annual leave

Medical benefits

Dental benefits

Qualifications

• Candidate must possess at least 'O' Level or equivalent.
• Minimum one year of experience in customer service, telemarketing or related role.
• Good communication and interpersonal skills with excellent command of written and spoken language.

Responsibilities

• Conduct outbound calls to customers following sales transactions.
• Verify the legitimacy of each sale and ascertain customer understanding.
• Accurately document customer interactions and verification outcomes.
• Report any discrepancies to the Sales Verification Manager.
• Participate in quality assurance initiatives.

Skills

Attention to detail

Excellent communication skills

Customer satisfaction commitment

Interpersonal skills

Education

"O" Level or equivalent

Tools

MS Office

Job description

Position Overview

As an Admin handling Quality Assurance, you will play a crucial role in maintaining the integrity and quality of our sales processes. Your primary responsibility will be to reach out to customers post‑sale to ensure that each sale is legitimate and that customers meet the necessary prerequisites for our courses or services. This role demands a high level of attention to detail, excellent communication skills, and a commitment to customer satisfaction.

• Working Location: 158 Kallang Way, #03-05 (Singapore, 349245)

• Working Hours: Monday - Friday (9:00am - 6:00pm)

• Salary Range: $3,000.00 - $4,200.00

• Position Type: Full-Time Permanent Position (Basic + Performance Bonuses + ALs + Medical and Dental Benefits)

Job Responsibilities

• Conduct outbound calls to customers & existing following sales transactions.

• Verify the legitimacy of each sale and ascertain customer understanding and agreement to the terms of purchase.

• Ensure that customers meet all prerequisites and qualifications for the courses or services purchased.

• Accurately document customer interactions and verification outcomes.

• Report any discrepancies or unusual patterns in sales transactions to the Sales Verification Manager.

• Provide clear and concise information to customers regarding their purchase and any prerequisites required.

• Address customer queries and concerns professionally, ensuring a high level of customer satisfaction.

• Support enquiries from internal and external stakeholders.

• Ensure compliance with company policies and procedures during the verification process.

• Participate in quality assurance initiatives to improve the verification process and customer experience.

• Work closely with the sales team to provide feedback on customer interactions and potential areas of improvement in the sales process.

• Collaborate with other departments as necessary to resolve customer issues or discrepancies.

Requirements

• Candidate must possess at least "O" Level or equivalent.

• Minimum one year of experience in customer service, telemarketing or related role.

• Good communication and interpersonal skills with excellent command of written and spoken language.

• Proficient with MS Office.