Admin & Care Advisor Trainee

-; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A licensed healthcare-focused employment agency in Singapore is seeking an Admin & Care Advisor Trainee to support elderly and adults with care needs. You will work closely with families, guiding them through hiring caregivers while undergoing a 3 to 6-month training programme. This entry-level role emphasizes client communication and caregiving needs assessment. Benefits include performance-based incentives, recognition certification, and a supportive team culture.

Benefits

Birthday leave

Medical/dental claims

Annual bonuses

Fast progression to Care Advisor

Qualifications

• Strong written and spoken English required.
• Willingness to obtain CEI (Basic) certification.
• Comfortable with client communication.

Responsibilities

• Understand families' care needs and personal preferences.
• Advise on suitable caregiver profiles.
• Facilitate caregiver interviews (video or in-person).
• Coordinate with internal and external stakeholders.

Skills

Strong written and spoken English

Client communication

Empathy

Understanding care needs

Education

Diploma or Degree in any discipline

Job description

Job Summary

Join a licensed healthcare-focused employment agency supporting elderly and adults with care needs in Singapore.

As an Admin & Care Advisor Trainee, you will work closely with families to understand their care needs and guide them through the process of hiring a suitable live-in caregiver.

This is a client-facing, consultative role - not aggressive sales. You will be trained to communicate professionally via WhatsApp and calls, assess care needs, match suitable caregivers, and support families throughout the placement journey.

This role is designed for entry-level and junior professionals who want a structured, meaningful career in healthcare services, client advisory, and care coordination.

You will be guided through a 3 to 6-month structured training programme covering caregiving needs assessment, caregiver matching, family communication, and healthcare-related care administration.

What You Will Learn & Do

Care Advisory & Client Support

• Understand families' care needs and personal preferences
• Advise on suitable caregiver profiles
• Facilitate caregiver interviews (video or in-person)
• Communicate with families professionally via WhatsApp and calls

Care Coordination & Administration

• Support regulated processes such as work permit applications
• Assist with service agreements and employment documentation
• Coordinate with internal and external stakeholders

Post-Placement Support

• Follow up with families and caregivers after placement
• Help address concerns with guidance from senior advisors

Structured Training & Career Progression

Admin & Care Advisor Trainee (0-3 months)

• Communication and WhatsApp handling training
• Care needs assessment fundamentals
• MOM / EA regulatory basics
• Shadowing and assisted cases

Junior Care Advisor (3-6 months)

• Manage own cases with supervision
• Conduct family interviews independently
• Participate in caregiver matching
• Eligible for performance-based incentives

Care Advisor (After 6 months)

• Full portfolio ownership
• Full incentive eligibility
• KPIs focused on quality, retention, and client satisfaction

Progression is competency-based, not volume-based.

Why Join Us

• 3 to 6-Month Structured Training Programme toward Junior Care Advisor role
• CEI (Basic) Certification fully sponsored - a recognised SG qualification
• Meaningful work supporting families and seniors
• Fast progression to Care Advisor (PMET role)
• Long-term career growth
• Young, supportive team culture with emphasis on quality and ethics
• Exposure to hospitals, case handling, and caregiver matching
• Direct access from Kent Ridge MRT
• Birthday leave, medical/dental claims, annual bonuses
• 5 days/week - includes 1 weekend day (off days are non-consecutive)

Regulatory Requirement (Important - Please Read)

This role is regulated under Singapore's employment agency framework.

• CEI (Basic) certification is required for this role
• Training support will be provided for suitable candidates who do not yet hold CEI (fully sponsored by the company)
• Candidates must be willing to obtain CEI as part of their role

Who This Role Is Suitable For

• Entry level candidates looking to start a career in healthcare
• Candidates with 1-2 years of experience in service, healthcare, education, or recruitment roles
• Individuals interested in healthcare services and advisory work
• Those comfortable communicating with families in a professional and empathetic manner
• This role suits candidates from:
  • Healthcare patient services or clinic coordination
  • Admin Graduates
  • Education or course consultancy roles
  • Recruitment or candidate advisory roles
  • Service-oriented customer advisory positions

Requirements

• Diploma or Degree in any discipline (Finance, Business, Hospitality, Healthcare, Nursing etc.)
• Strong written and spoken English
• Willingness to obtain CEI (basic) certification
• Comfortable with client communication and regulated processes

Work Details

• Work Week: 5 days (1 weekend day required, alternate between Sat / Sun)
• Location: Right above Kent Ridge MRT Station
• Salary Range: SGD 2,500 - 2,900 (depending on experience)
• Incentives: Performance incentives available after training phase

Career Progression

Admin & Care Advisor Trainee → Junior Care Advisor → Care Advisor

If you're looking to build a career with purpose and make a real difference in people's lives, we invite you to apply today.

Be part of a close-knit team making a difference in the lives of families and caregivers across Singapore.

Only shortlisted candidates will be contacted. Thank you for your interest.