Admin Associate - 6 Months Contract

ACTIVE GLOBAL SPECIALISED CAREGIVERS PTE. LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A caregiving services company in Singapore is looking for a candidate to handle customer inquiries, manage Work Permit applications, and resolve client issues. The ideal applicant should have experience in customer service, be proficient in Microsoft Office, and possess strong communication skills. This position involves a 6-month contract with a possibility of full-time conversion and offers attractive benefits including 15 days annual leave.

Benefits

Attractive base salary

Career development opportunities

Industry-specific training

15 days annual leave

Qualifications

• 1-2 years of experience in customer service or administrative roles.
• Proficient in Microsoft Office Suite applications.
• Experience in healthcare is a plus.
• Must be flexible and adhere to SOPs at all times.

Responsibilities

• Report to the Assistant General Manager.
• Answer client inquiries regarding services.
• Ensure documentation for applications is accurate.
• Resolve client feedback and complaints promptly.
• Communicate effectively with clients and partners.

Skills

Customer service experience

Operational skills

Good command of English

Proficiency in Microsoft Office

Education

Diploma or Degree in any field

Certificate of Employment Intermediary (CEI Basic)

Job description

Responsibilities

• Report directly to the Assistant General Manager.
• Answer client inquiries on the several services provided by the organization.
• Provide accurate information to clients on policies, procedures and service.
• Apply to the Ministry of Manpower for Work Permits, following up promptly and communicating to all parties the statuses in a timely and accurate manner.
• Ensure prompt and accurate documentation for all applications and processes from applying for the Work Permit to issuance to fetching/returning of the FDW-caregiver.
• Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.
• Ensure all country, organization and Ministry of Manpower requirements and SOPs are adhered to.
• Assist with the sales team when required.
• Participate & represent on behalf of the company’s services with confidence.
• Communicate clearly and appropriately with clients & business partners, always speaking with the understanding of tone and choice of words.
• Any other duties assigned.

Requirements

• 1-2 years of experience in an operational capacity in customer service and administrative roles.
• Diploma or Degree in any field would be advantageous.
• Certificate of Employment Intermediary (CEI Basic) is a requirement, candidates without may still be considered.
• Takes initiative and able to be flexible while adhering to SOPs at the same time.
• Proficiency in Microsoft Office Suite applications.
• Good command of English (Written & verbal).
• Experience in healthcare would be advantageous.
• 5-days work week including Saturdays.
• Must be ready to answer client queries at any time.
• Singaporeans only.

Benefits

• Attractive base salary and excellent incentive model.
• Great opportunity for career development in a growing market and company.
• Industry-specific training and coaching by a highly experienced team.
• 15 days annual leave.

Additional notes

• 6-month contract with the possibility of conversion to full-time.
• Maternity cover.

Name: Muhammad Asraf Bin Mohd Jabbir

EA Reg no.: R1872607