Accounts receivables executive

SENGKANG IMPORT & EXPORT PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading FMCG distribution company in Singapore is looking for an Accounts Receivable Manager to optimize their AR function. Key responsibilities include designing AR processes, managing collection teams, and providing critical reports to management. The ideal candidate will have over 5 years of experience, advanced Excel proficiency, and be fluent in Mandarin and English. This dynamic role offers opportunities for leadership in a fast-paced environment with a focus on cash flow management.

Qualifications

• 5+ years experience in accounts receivable or credit management, preferably in FMCG distribution.
• Proven track record establishing AR processes and leading collection teams.
• Strong understanding of credit risk assessment and working capital management.

Responsibilities

• Optimize the accounts receivable function for a wholesale food products distribution business.
• Design and implement AR standard operating procedures aligned with industry best practices.
• Guide and mentor officers who handle debt collection.
• Oversee the end-to-end collections process from invoice issuance to payment reconciliation.
• Provide management with AR position reports including outstanding balances and collection forecasts.

Skills

Advanced Excel skills

Leadership abilities

Stakeholder management

Detail-oriented

Proficiency in Mandarin and English

Education

Professional certification (CPA, CA, or credit management credentials)

Tools

ERP/accounting systems

Job description

Roles & Responsibilities

Position Overview

Optimize the accounts receivable function for a fast-moving wholesale food products distribution business. Establish robust systems, processes, and team capabilities to ensure timely collections, accurate reporting, and strong cash flow management across a diverse customer base. Working hours 8am - 5:30pm.

Key Responsibilities

1. Process & Systems Leadership

Design and implement comprehensive AR standard operating procedures (SOPs) aligned with FMCG industry best practices.

Establish credit policies, payment terms structures, and collection escalation protocols.

Develop automated reporting dashboards showing aging analysis, collection effectiveness, DSO trends, and cash flow forecasting.

Create standardized templates for customer communications, dispute resolution, and payment arrangements.

Implement data quality controls and audit procedures across all customer account systems.

2. Team Management & Development

Guide and mentor officers who handle debt collection as part of their broader responsibilities.

Conduct regular training on professional collection techniques, negotiation skills, and customer relationship management.

Set clear performance metrics (collection rates, dispute resolution time, customer satisfaction) and conduct regular reviews.

Foster collaboration between AR, sales, logistics, and customer service teams.

3. Collections & Customer Management

Oversee the end-to-end collections process from invoice issuance through payment reconciliation.

Review high-value or problematic accounts and intervene in complex negotiations.

Establish proactive customer communication protocols to prevent delinquencies.

Coordinate with delivery teams on cash collection processes and daily reconciliation.

Coordinate with sales team on escalated debt collection requests & tracking their success rates.

Manage escalation procedures for legal action or write-offs when necessary.

4. Reporting & Analysis

Provide management with weekly/monthly AR position reports including outstanding balances by aging bucket, collection forecasts, and risk assessments.

Track key metrics: Days Sales Outstanding (DSO), collection effectiveness index, bad debt percentage, dispute resolution time.

Identify trends in payment behaviours across customer segments and recommend credit limit adjustments.

Present cash flow implications and working capital impacts to senior leadership.

Qualifications

Required

5+ years experience in accounts receivable or credit management, preferably in FMCG distribution, food wholesale, or related industries.

Proven track record establishing AR processes and leading collection teams.

Advanced Excel skills (pivot tables, VLOOKUP, dashboard creation) and experience with ERP/accounting systems.

Strong understanding of credit risk assessment and working capital management.

Excellent leadership, coaching, and stakeholder management abilities.

Proficiency in Mandarin and English (spoken and written) for effective internal & client communication.

Preferred

Experience with similar FMCG distributors.

Familiarity with Singapore wholesale/distribution business practices.

Experience formalising and motivating existing staff to adopt updated AR SOP.

Professional certification (CPA, CA, or credit management credentials).

Personal Attributes

Systematic thinker who can build processes from scratch while maintaining operational flexibility.

Diplomatic communicator who balances firmness in collections with customer relationship preservation.

Detail-oriented with strong analytical and problem-solving capabilities.

Comfortable working in a dynamic, fast-paced wholesale environment.

Ability to influence and align stakeholders without direct reporting authority.