Account Manager II

Panasonic; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading aviation services provider is seeking an experienced Account Manager to manage customer relationships and drive long-term growth. Ideal candidates should have 7-10 years of experience in account management and a bachelor's degree. Responsibilities include managing customer accounts, developing service plans, and preparing reports to enhance customer satisfaction. Must have excellent communication and negotiation skills, with a strong understanding of the aviation industry.

Qualifications

• 7-10 years of account manager experience.
• Strong knowledge of aviation or related industry.

Responsibilities

• Manage assigned customer accounts and assist with other customers as directed.
• Review contractual requirements of assigned customers to ensure fulfillment.
• Develop a foundation for long-term business growth by contacting customer management.
• Plan regional customer service efforts to meet customer satisfaction demands.
• Prepare reports and presentations regarding potential opportunities.

Skills

Technical understanding of in-flight entertainment systems

Negotiation skills

Problem-solving skills

Communication skills

Microsoft Office Suite

Proficiency in Microsoft Office

Education

Bachelor's degree in a related field

Job description

JOB SUMMARY

Develops new accounts and/or expands existing accounts within an established geographic territory. Plans and tracks regional customer service efforts to provide superior customer service and ensure long‑term business success. Provides reports to management and customer teams regarding potential opportunities, product improvement, problem resolution, and corrective action. Maintains excellent working relationships with customers and internal company departments to ensure effective response to customer needs.

MAJOR RESPONSIBILITIES

• Manage assigned customer accounts and assist with other customers as directed.
• Review contractual requirements of assigned customers to ensure fulfillment from the company.
• Develop a foundation for long‑term business growth by regularly contacting customer management in support of promoting all Panasonic Avionics Corporation products and services.
• Plan regional customer service efforts to meet customer satisfaction demands and future business growth. Customer and passenger satisfaction across all products and services is of utmost importance.
• Ensure excellent execution, communication and delivery across all internal or contracted departments and groups that interface or provide service to the customer.
• Manage customer survey activities and satisfaction scorecards. Track customer satisfaction ratings to objectively measure degree of satisfaction.
• Identify deficiencies in either resources or performance to work with account team to resolve and win new business.
• Support business operations between the customer and Panasonic, such as involvement in collections, revenue recognition, PO receipt, sales forecasting, and change requests.
• Prepare reports and professional presentations to communicate potential opportunities and/or problems to customer teams and senior management.
• Provide reports to management, customer teams, and the customer regarding improvement of products, trends, problem resolution, and corrective action.
• Assist in management of regional budget and help the management team establish sales growth and profit targets for the region.

EDUCATION / EXPERIENCE REQUIREMENTS

• 7‑10 years of account manager experience.
• Bachelor's degree in a related field or commensurate work experience.

KNOWLEDGE / SKILL REQUIREMENTS

• Technical understanding of in‑flight entertainment systems and related components.
• Strong knowledge of aviation or related industry.
• Excellent written and verbal communication skills.
• Excellent negotiation and presentation skills.
• Ability to communicate with people of various social, cultural, economic, and educational backgrounds.
• Proven experience with problem‑solving, decision‑making, and multi‑tasking to respond to common inquiries or complaints from customers in a professional and timely manner.
• Ability to develop and maintain excellent working relationship with customers and internal company departments to address customer needs smoothly and effectively.
• Strong knowledge of Microsoft Word, Excel, PowerPoint, and Outlook.
• Assigned to large, complex, high‑visibility, strategic, or tactically important accounts.
• Demonstrated record of success in sales. Viewed as an expert in the field.
• Wide‑ranging experience, uses professional concepts and company objectives to resolve complex issues creatively and effectively.
• Works on complex issues where analysis of situations or data requires an in‑depth evaluation of variable factors.
• Exercises judgement in selecting methods, techniques and evaluation criteria for obtaining results.
• Determines methods and procedures on new assignments and may provide guidance to other account manager positions.

OTHER REQUIREMENTS

• Ability to travel 50% of time to assigned region.