Account Manager

MOI Global; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading marketing agency in Singapore is seeking an experienced Account Manager to drive client satisfaction and campaign success. The ideal candidate will have 3-5 years of agency experience, strong relationship-building skills, and a comprehensive understanding of marketing channels. Join a collaborative team dedicated to delivering exceptional service and impactful projects.

Qualifications

• 3 – 5 years of agency experience, preferably with B2B tech clients.
• Strong understanding of digital and content marketing.
• Exceptional communication and presentation skills.

Responsibilities

• Serve as the primary contact for assigned clients.
• Oversee day-to-day management of client accounts.
• Identify opportunities to expand client engagements.

Skills

Client Relationship Management

Project Management

Strategic Thinking

Marketing Channels Understanding

Communication Skills

Problem Solving

Job description

At MOI Global, we don’t just do marketing, we bring brands to life by connecting them with the right people through intelligent storytelling, compelling strategy, and flawless execution. As a key player in our regional hub, our Singapore office drives account leadership across the APAC region, enabling seamless collaboration across global teams.

We are looking for a proactive, client-focused Account Manager to join our team and play a key role in driving client satisfaction, campaign success, and long-term partnership growth. This role is ideal for someone who thrives in a fast-paced agency environment, combines strong relationship-building skills with strategic thinking, and can confidently coordinate across internal teams to deliver exceptional work.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned clients, ensuring their needs, expectations, and objectives are consistently met.
• Build trusted, long-term relationships through clear communication, strategic guidance, and proactive support.
• Conduct regular check-ins, reviews, and planning sessions with clients to evaluate performance and identify new opportunities.

Operational & Delivery Excellence

• Oversee day-to-day management of client accounts, ensuring timely and accurate delivery of projects and campaigns.
• Work closely with creative, strategy, media, and operations teams to brief work, manage workflows, and ensure deliverables meet client expectations.
• Maintain detailed project timelines, budgets, and status reports.
• Maintain an exceptional standard of quality across all work, ensuring consistency with brand guidelines and strategic intent.
• Monitor scope, resources, and project timelines to ensure delivery within budget and margin targets.
• Oversee financial documentation including POs, invoicing, and revenue tracking in line with MOI Global's processes.

Account Growth & Strategic Advisory

• Identify opportunities to expand client engagements through additional services, strategic initiatives, or campaign extensions.
• Support proposal development, scoping, and budgeting for new work or expansions.
• Contribute to client retention and long-term revenue growth.
• Understand client goals, industry trends, and business performance to offer strategic insights and recommendations.

What You Bring

• 3 – 5 years of agency experience, ideally with exposure to B2B tech clients or complex service-based industries.
• Strong understanding of marketing channels (e.g., digital, paid media, content, events, CRM, social, creative production).
• Exceptional communication, presentation, and interpersonal skills.
• Proven ability to manage multiple projects simultaneously with strong attention to detail.
• Comfortable interpreting data and performance reports to inform recommendations.
• A proactive, solutions-oriented mindset with the ability to anticipate client or project needs.
• Ability to work collaboratively in a cross-functional team environment.
• Natural problem solver with the ability to remain composed and decisive under pressure.

Why MOI Global?

We’re a global agency with a challenger mindset, curious, collaborative, and committed to doing the best work of our lives for brands we believe in. In return, we offer an inclusive culture, opportunities to grow, and a chance to work on meaningful projects that make a real impact.