Accident Service Advisor

Volt Auto Pte. Ltd.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading electric vehicle dealer in Singapore is looking for an Accident Service Advisor to assist customers through the repair and insurance claims process. The ideal candidate should have experience in accident repair, good communication and customer service skills, and basic automotive knowledge. Responsibilities include handling documentation, preparing estimates, coordinating with insurers, and providing updates on repair progress. This role is essential to ensuring a smooth experience for customers during a challenging time.

Qualifications

• Experience in accident repair or insurance claims handling is preferred.
• Basic automotive knowledge is an advantage.
• Able to manage paperwork and handle multiple cases.

Responsibilities

• Attend to accident customers and guide them through the repair process.
• Handle insurance claims, surveyors, and related documentation.
• Prepare job orders, repair estimates, and follow up on approvals.
• Coordinate repair progress and provide regular updates to customers.
• Perform any other ad-hoc duties as assigned by Management.

Skills

Good communication

Customer service skills

Customer service skills

Basic automotive knowledge

Job description

Company Overview

Volt Auto is Singapore’s exclusive authorised dealer for the latest Electric Vehicles, providing distribution, retail, and after‑sales services, and committed to delivering exceptional vehicles and service as a trusted name in the industry.

Position Overview

We are seeking an Accident Service Advisor to assist accident customers by guiding them through the repair and insurance claims process. The role involves handling documentation, coordinating with insurers and surveyors, preparing estimates and job orders, and providing timely updates on repair progress while supporting other duties as assigned.

Responsibilities

• Attend to accident customers and guide them through the repair process
• Handle insurance claims, surveyors, and related documentation
• Prepare job orders, repair estimates, and follow up on approvals
• Coordinate repair progress and provide regular updates to customers
• Perform any other ad‑hoc duties as assigned by Management

Requirements

• Experience in accident repair or insurance claims handling is preferred
• Good communication and customer service skills
• Basic automotive knowledge is an advantage
• Able to manage paperwork and handle multiple cases