1-Year Direct Contract, Special Assets Account Manager, Risk Management Group

300005 Chief Executive's Office_00002555; Singapore; On-site; SGD 45,000 - 55,000; Full time

Job summary

A financial institution in Singapore is seeking a dedicated individual to manage its IBG 4 Credit Program – Small portfolio of delinquent loans. The role involves engaging with customers to resolve overdue payments and negotiating repayment terms. Candidates should have at least a diploma and one year of collection experience in banking. Proficiency in Microsoft Office and strong communication skills are essential for success in this role.

Qualifications

• Minimum 1 year collection experience in a bank.
• Basic knowledge of banking and financial products.
• Proficient in Microsoft Office applications.

Responsibilities

• Manage a portfolio of delinquent cases.
• Get customers to settle overdues.
• Negotiate repayment terms with customers.

Skills

Collection experience

Customer service knowledge

Communication skills

Interpersonal skills

Education

Diploma or higher in a related field

Tools

Microsoft Office

Job description

Job Description

Job Purpose

Manage IBG 4 Credit Program – Small (CP-S) portfolio of delinquent cases with the aim to bring down the overdues
Manage IBG 4 CP-S Non-Performing Loans (NPLs), Specific Provision (SP) and NPL Rate, by actively pursuing NPLs resolution with a view to maximise recovery of NPLs for the Bank

Key Accountabilities

Perform call to delinquent customers and monitor repayments
Proactive in managing cases to resolve the NPLs and maximise recovery
Assess rescheduling/settlement requests
Adhere to Enterprise Singapore’s loan monitoring and write-off requirements
Update system/database for reporting and tracking purposes

Responsibilities

Understand the end-to-end CP-S Collection process from Soft-Collection through Rescheduling to Enforcement

Be well-versed in own team process and functions

Manage a portfolio of delinquent cases and/or NPLs:

• Get customers to settle overdues
• Negotiate repayment terms with customers
• Obtain approval for recall of loans, repayment plans, or write-off

Work with lawyers, receivers, valuers and auctioneers in enforcement/ disposal of collateral

Liaise with Enterprise Singapore on claim submission

Handle operational matters including reminder letter, recall letter, loan payment instruction, proof of debt, etc...

Update system/database

Requirements

Diploma holder and above in any related field

Minimally 1 year collection experience in a bank. Candidate with banking experience can also be considered

Knowledge/experience in collection and/or customer service will be an advantage

Basic knowledge of banking and financial products

Proficient in Microsoft Office applications

Team player with good communication and interpersonal skills