End-User IT Support Pro: Desktop & Remote Help

Secure Maximum Company

Riyadh

On-site

SAR 89,000 - 156,000

Full time

3 days ago

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Job summary

Secure Maximum Company is seeking an IT-focused Technical End-User Support specialist to assist employees across offices and remote sites. You will diagnose hardware and software issues, troubleshoot Windows 10/11 and Microsoft 365, and manage access in AD/Entra ID.

The role requires ITIL-aware service delivery and strong customer service, with both remote and on-site support. You will handle incident and service requests via ITSM tools, support security-conscious operations, and contribute to

Qualifications

Bachelor's degree or diploma in IT or related field.
2–4 years of experience in IT support, Service Desk, Desktop Support, or End-User Computing.
Good knowledge of Windows 10/11 and Microsoft 365.
Working knowledge of Active Directory and Microsoft Entra ID.
Basic understanding of TCP/IP, DNS, DHCP, VLAN, Wi‑Fi, and VPN.
Experience with ITSM/ticketing systems such as ServiceNow, ManageEngine, or equivalent.
Understanding of ITIL principles and IT service management practices.
Good understanding of endpoint security and cybersecurity fundamentals.
ITIL Foundation, Microsoft, CompTIA A+, or similar certifications are advantageous.

Responsibilities

Provide Level 1 and Level 2 technical support to employees across offices and remote locations.
Diagnose and resolve issues related to laptops, desktops, printers, mobile devices, docking stations, and other peripherals.
Troubleshoot Windows, Microsoft 365, Outlook, Teams, OneDrive, VPN, Wi‑Fi, and general network connectivity issues.
Install, configure, maintain, and troubleshoot approved hardware and software.
Provide remote and onsite technical support as required.
Support meeting rooms, video conferencing, and collaboration technologies.