Senior IT Support & Help Desk Specialist

Asmacs Contracting Est.; Al Jubayl; On-site; SAR 67,000 - 112,000; Full time

Job summary

Asmacs Contracting Est. is seeking an experienced IT Support professional to provide first-level assistance for end users, manage service desk requests, and maintain IT assets. The role covers Windows operating systems, Microsoft 365, and Active Directory while ensuring security and policy compliance.

On-site environment with strong emphasis on troubleshooting and user account management. Responsibilities include hardware/software troubleshooting, imaging, asset management, vendor coordination,

Qualifications

• Diploma or bachelor s degree in information technology Computer Science or a related field.
• Experience in IT support service desk operations or desktop support is a must.
• Knowledge of Windows operating systems Microsoft 365 Outlook Active Directory and common business applications.
• Basic understanding of networking concepts TCP IP DNS DHCP LAN and Wi‑Fi troubleshooting.
• Expert in user account management, access permissions, and IT asset management.
• Strong troubleshooting, communication, documentation, and problem-solving skills.
• Ability to prioritize support requests and work effectively with users at all levels.
• Previous experience as IT Help Desk Specialist Technical Engineer.
• Minimum of 5-10 years of experience in IT support on site, service desk operations, or desktop support

Responsibilities

• Respond to IT support requests from Calls Teams Email service desk tickets and end-user inquiries in a timely and professional manner
• Diagnose and troubleshoot hardware software network printer email and connectivity issues
• Provide technical support for Microsoft 365 Outlook email services and business applications
• Software installation and troubleshooting generic terms Business functional application
• Ability to install configure troubleshoot and support new software applications and emerging technologies
• Proficient in installing configuring and troubleshooting Windows operating systems including system formatting and reinstallation
• Experienced in computer imaging and re-imaging including OS deployment system configuration and standardized software installation
• Install configure upgrade replace and maintain desktop computers laptops printers and other IT equipment
• Maintain accurate IT asset inventories equipment records and hardware assignment details
• Coordinate with vendors and service providers for hardware repairs warranty claims and technical support when required
• Prepare and maintain meeting rooms telepresence systems projectors TVs and related IT equipment
• Perform preventive maintenance PM and corrective maintenance CM on printers and other IT equipment to ensure optimal performance reliability and operational continuity
• Provide hardware and software support for Avaya VoIP systems including configuration troubleshooting maintenance and issue resolution
• Create manage and maintain user accounts passwords
• Assist with user onboarding and offboarding including IT equipment allocation collection
• Ensure user access is managed in accordance with company policies and security requirements

Skills

Troubleshooting

Communication

Documentation

Problem-solving

Education

Diploma or Bachelor’s in IT/CS

Tools

Windows OS

Microsoft 365

Outlook

Active Directory

Job description

Asmacs Contracting Est. is seeking an experienced IT Support professional to provide first-level assistance for end users, manage service desk requests, and maintain IT assets. The role covers Windows operating systems, Microsoft 365, and Active Directory while ensuring security and policy compliance.

On-site environment with strong emphasis on troubleshooting and user account management. Responsibilities include hardware/software troubleshooting, imaging, asset management, vendor coordination,