IT Support Specialist

Hadya Group; Jeddah; On-site; SAR 90,000 - 150,000; Full time

Job summary

Hadya Group is seeking an IT support specialist to provide first-line technical assistance, resolve hardware and software issues, and ensure optimal system performance. You will monitor IT systems, collaborate on IT solutions, and mentor junior staff while supporting a customer-centric culture.

The ideal candidate has 1–3 years of IT support experience, strong problem-solving skills, and proficiency in Windows and Mac OS.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-3 years of experience in IT support or a similar role.
• Proficiency in Windows and Mac OS systems, networking, and troubleshooting applications.
• Strong communication and problem-solving skills, with a customer-centric mindset.
• Cisco Certificate. Managing Office Applications IT Fundamentals (hardware and network)

Responsibilities

• Provide first-line technical support to staff resolving hardware and software issues in a timely manner.
• Monitor and maintain IT systems ensuring optimal performance and minimal downtime
• Collaborate with team members to implement IT solutions that improve user satisfaction and operational efficiency
• Identify and recommend improvements to existing IT processes and systems driving innovation within the department
• Mentor junior IT staff and participate in training sessions to enhance team capabilities

Skills

Windows & Mac OS

Networking

Troubleshooting

Customer-focused communication

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Tools

Cisco Certification

IT Fundamentals (hardware & network)

Job description

To provide reliable and responsive technical support that ensures the availability performance and security of information technology systems and services The role enables business continuity and operational efficiency by resolving technical issues supporting end users and contributing to the continuous improvement of IT infrastructure and support processes

Provide first-line technical support to staff resolving hardware and software issues in a timely manner

Monitor and maintain IT systems ensuring optimal performance and minimal downtime

Collaborate with team members to implement IT solutions that improve user satisfaction and operational efficiency

Identify and recommend improvements to existing IT processes and systems driving innovation within the department

Mentor junior IT staff and participate in training sessions to enhance team capabilities

Bachelor s degree in Computer Science, Information Technology, or a related field

1-3 years of experience in IT support or a similar role

Proficiency in Windows and Mac OS systems, networking, and troubleshooting applications

Strong communication and problem-solving skills, with a customer-centric mindset

Cisco Certificate. Managing Office Applications IT Fundamentals (hardware and network)