IT Support Specialist

Tamasuk; Riyadh; Hybrid; SAR 67,000 - 112,000; Full time

Job summary

Tamasuk in Riyadh is seeking an IT Support Specialist to troubleshoot hardware, software, and network issues, ensuring smooth IT services across the organization and timely resolution for users onsite and remotely.

You will install and maintain systems and security patches, manage Active Directory, Google Workspace and Microsoft 365 services, oversee email migrations and DNS, and help procure, deploy, and document IT assets and policies.

Qualifications

• Bachelor's degree in computer science, information technology, or related field preferred.
• Certifications in Microsoft network security preferred.
• Hands-on experience as an IT technician or in a similar role.

Responsibilities

• Diagnose and troubleshoot hardware and software issues for desktops, laptops, printers and peripherals.
• Provide technical assistance to users onsite and remotely.
• Install, configure and maintain computer systems, applications and network devices.
• Monitor and update antivirus software and security patches.
• Assist in managing LAN, WAN and wireless networks; perform network troubleshooting.
• Manage user accounts, permissions, and group policies in Active Directory; audits.
• Administer Google Workspace and Microsoft 365 services including email, Teams, OneDrive and SharePoint.
• Support email migration, domain configurations and DNS setup.
• Maintain inventory of IT equipment and licenses.
• Create and update technical documentation and IT policies.
• Log and track support requests using ticketing system.

Skills

Customer service

Problem solving

Communication

On-site and remote support

Education

Bachelor's degree in Computer Science/IT

Microsoft Network Security certifications (preferred)

Tools

Active Directory

Google Workspace

Microsoft 365

DNS configuration

LAN/WAN/Wireless networks

SharePoint

Job description

Job Overview

The IT Support Specialist will be responsible for providing technical support troubleshooting and maintenance of hardware software and network systems. This role ensures the smooth operation of IT services across the organization and supports employees by resolving technical issues in a timely and efficient manner.

Responsibilities

• Diagnose and troubleshoot hardware and software issues for desktops laptops printers and other peripherals
• Provide technical assistance to users both onsite and remotely ensuring timely resolution of IT problems
• Install configure and maintain computer systems applications and network devices
• Monitor and update antivirus software and security patches to ensure system security
• Assist in managing local area networks LAN wide area networks WAN and wireless networks
• Perform network troubleshooting to identify and resolve connectivity issues
• Manage user accounts permissions and group policies within Active Directory
• Perform regular maintenance and audits of Active Directory to ensure accuracy and security
• Administer and configure Google Workspace and Microsoft 365 services including email Teams OneDrive and SharePoint
• Support email migration domain configurations and DNS setup
• Implement and maintain security protocols for cloud-based applications
• Maintain an inventory of IT equipment and software licenses
• Support in the procurement deployment and decommissioning of IT assets
• Create and update technical documentation user manuals and IT policies
• Log and track support requests using the organization s ticketing system

Requirements

• Bachelor s degree in computer science Information Technology or a related field preferred
• Other relevant certifications in Microsoft Network Security Preferred
• Hands on experience as an IT Technician or in a similar role