Tech Support Pro: Windows, Mac & Networking

Hadya Group; Jeddah; On-site; SAR 90,000 - 150,000; Full time

Job summary

Hadya Group is seeking an IT support specialist to provide first-line technical assistance, resolve hardware and software issues, and ensure optimal system performance. You will monitor IT systems, collaborate on IT solutions, and mentor junior staff while supporting a customer-centric culture.

The ideal candidate has 1–3 years of IT support experience, strong problem-solving skills, and proficiency in Windows and Mac OS.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 1-3 years of experience in IT support or a similar role.
• Proficiency in Windows and Mac OS systems, networking, and troubleshooting applications.
• Strong communication and problem-solving skills, with a customer-centric mindset.
• Cisco Certificate. Managing Office Applications IT Fundamentals (hardware and network)

Responsibilities

• Provide first-line technical support to staff resolving hardware and software issues in a timely manner.
• Monitor and maintain IT systems ensuring optimal performance and minimal downtime
• Collaborate with team members to implement IT solutions that improve user satisfaction and operational efficiency
• Identify and recommend improvements to existing IT processes and systems driving innovation within the department
• Mentor junior IT staff and participate in training sessions to enhance team capabilities

Skills

Windows & Mac OS

Networking

Troubleshooting

Customer-focused communication

Education

Bachelor's degree in Computer Science, Information Technology, or a related field

Tools

Cisco Certification

IT Fundamentals (hardware & network)

Job description

Hadya Group is seeking an IT support specialist to provide first-line technical assistance, resolve hardware and software issues, and ensure optimal system performance. You will monitor IT systems, collaborate on IT solutions, and mentor junior staff while supporting a customer-centric culture.

The ideal candidate has 1–3 years of IT support experience, strong problem-solving skills, and proficiency in Windows and Mac OS.