Junior IT Technical Support

Albawani | البواني; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Albawani | البواني is seeking a Junior IT Technical Support Technician to provide day-to-day technical assistance across the company’s IT systems and hardware. The role focuses on troubleshooting, configuration, and ensuring smooth operation for end users.

You will handle tickets, assist in setting up devices, maintain documentation, and support on-site and remote users in the Construction sector. A candidate with 1–3 years' experience and an associate degree is preferred; CompTIA A+ is a plus.

Qualifications

• 1–3 years in IT technical support or a similar role.
• Associate’s degree in Computer Science, Information Technology, or related field.
• CompTIA A+ or similar IT support certification is a plus.

Responsibilities

• Respond to and resolve IT support tickets for hardware and software issues.
• Diagnose and resolve issues related to PCs, printers, network devices, and applications.
• Provide end-user support both remotely and on-site.
• Assist in setting up, configuring, and maintaining hardware and software for end-users.
• Install, configure, and update operating systems and software applications.
• Perform routine system checks to ensure functionality and security.
• Help maintain network infrastructure, including troubleshooting connectivity issues.
• Support configuration of routers, switches, and firewalls.
• Assist in monitoring network performance and uptime.
• Maintain detailed documentation for configurations, tickets and resolutions.
• Report issues to senior IT staff and suggest improvements for efficiency.
• Provide basic training and create user guides for end-users.

Skills

Problem solving

Analytical thinking

Prioritization

Multi-tasking

Education

Associate’s degree in CS/IT

CompTIA A+ certification

Tools

Windows

Mac OS

Printers

Routers

Switches

Firewalls

Job description

Role Purpose: The Junior IT Technical Support Technician is responsible for providing technical support and troubleshooting services to ensure the smooth operation of the company’s IT systems and hardware. This role assists in the maintenance, configuration, and troubleshooting of IT infrastructure, helping end-users resolve technical issues and optimizing overall system performance.

Key Activities:

• Respond to and resolve IT support tickets for hardware and software issues.
• Diagnose and resolve technical issues related to PCs, printers, network devices, and applications.
• Provide end-user support both remotely and on-site.
• Assist in setting up, configuring, and maintaining hardware and software for end-users.
• Install, configure, and update operating systems and software applications.
• Perform routine system checks to ensure functionality and security.
• Help maintain network infrastructure, including troubleshooting connectivity issues.
• Support the configuration of network devices like routers, switches, and firewalls.
• Assist in monitoring network performance and ensuring uptime.
• Maintain detailed documentation for system configurations, support tickets, and troubleshooting resolutions.
• Report technical issues to senior IT staff and suggest improvements for system efficiency.
• Provide basic training and guidance to end-users on the use of IT systems and tools.
• Assist in creating user guides and help documentation.

Industry / Domain: Construction

Necessary Knowledge and Experience:

• 1-3 years of experience in IT technical support or a similar role.
• Basic understanding of computer hardware, software, and networking principles.
• Familiarity with troubleshooting Windows, Mac OS, and common business applications.
• Basic knowledge of network configurations and IT infrastructure.
• Strong problem-solving and analytical skills.
• Ability to handle multiple support requests and prioritize effectively.

Education and Certification Minimum Requirements:

• Associate’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• CompTIA A+ or similar IT support certification is a plus.