Housekeeping Order Taker

Rotana Hotels; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A luxury hotel chain in Jeddah is seeking passionate Housekeeping professionals for the role of Housekeeping Order Taker. The successful candidate will manage communications in the Housekeeping Office, ensure accurate record-keeping, and maintain cleanliness in the office. Ideal candidates should have excellent customer service skills and the ability to handle multiple tasks effectively. This role offers a unique opportunity to contribute to an extraordinary guest experience in a vibrant hotel environment.

Qualifications

• Strong communication skills and customer service orientation.
• Ability to perform administrative tasks in a hotel environment.
• Attention to detail for maintaining accurate records.

Responsibilities

• Handle communication in and out of the Housekeeping Office.
• Safeguard and record all keys and documents.
• Update and maintain housekeeping files and reports.

Job description

We are currently seeking for passionate and dynamic guest focused Housekeeping professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Housekeeping Order Taker you are responsible to handle all communication in and out of the Housekeeping Office to ensure a smooth running of the department and your role will include key responsibilities such as:

• Safe keep, record and collect all keys and papers held within the Housekeeping Office
• Ensure the sorting of all daily activity reports in the Housekeeping Office
• Answer phone calls promptly, following proper telephone etiquettes as trained and per the standards
• Record all incoming calls, ensure all messages are disseminated and followed up accordingly
• Handle all issues pertaining to Lost & Found - receiving, recording, storage, claiming and clearing
• Update and maintain all housekeeping files
• Update and print out of the Opera system for the room discrepancy report by morning and afternoon and ensure to submit a copy to Accounts and Front Office
• Arrange baby-sitting for guests and prepare attendance sheets for the monthly payroll
• Keep and maintain the cleanliness and tidiness of the Housekeeping Office
• Clear all outdated reports on a monthly basis based on the hotel standard for record keeping