Guest Services & Switchboard Specialist

Rotana Hotels; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel group in Saudi Arabia is seeking a dynamic Front Office professional to enhance guest experience. The ideal candidate should hold a diploma or degree in hospitality and possess excellent communication skills in English. Responsibilities include managing guest calls, maintaining communication across departments, and using the Opera system to enhance service. The role demands adaptability and a strong focus on customer service, ensuring every guest feels welcomed and valued.

Qualifications

• Excellent written and verbal English communication skills are essential.
• Previous work experience in a similar role is preferred.
• Computer literacy is required.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with related departments.
• Handle guest queries professionally to exceed expectations.
• Ensure guests are greeted by name as per the standard.
• Maintain knowledge of the hotel and local services.
• Use the Opera guest profile system for guest profiles.
• Manage long distance call vouchers and record them.
• Maintain the guest wake up call sheet and deliver as per standard.
• Ensure proper operation of the switchboard for call efficiency.
• Take messages for guests and management.

Skills

Customer Focus

Adaptability

Teamwork

Understanding the Job

Taking Responsibility

Voice Modulation

Education

Diploma/degree in hospitality

Tools

Opera

Job description

A leading hotel group in Saudi Arabia is seeking a dynamic Front Office professional to enhance guest experience. The ideal candidate should hold a diploma or degree in hospitality and possess excellent communication skills in English. Responsibilities include managing guest calls, maintaining communication across departments, and using the Opera system to enhance service. The role demands adaptability and a strong focus on customer service, ensuring every guest feels welcomed and valued.