وظائف خدمة عملاء في جدة براتب 4100 ريال

شركة خاصة; Jeddah; On-site; SAR 45,000 - 46,000; Full time

Job summary

Ahmed Saeed Kalash Factory for Ghutras and Clothes in Jeddah is hiring a Customer Service Specialist for a full-time role with morning and evening shifts. The role focuses on defining service performance metrics, updating procedures, and improving customer satisfaction through data-driven initiatives.

Ideal candidates will hold a diploma in business administration, possess advanced customer service skills, and be capable of analyzing customer feedback to enhance the overall experience.

Qualifications

• One-year post-secondary diploma in business administration or a related field.
• Strong customer service and communication skills.
• Ability to measure customer opinions and analyze data.

Responsibilities

• Develop performance indicators and quality standards for customer service.
• Prepare and update customer service procedures and manuals.
• Analyze data to identify strengths and weaknesses in customer experience.

Skills

Customer service

Data analysis

Customer experience

Education

Diploma in business administration

Job description

Customer service jobs in Jeddah with a salary of 4100 riyals

Customer service jobs in Jeddah: Ahmed Saeed Kalash Factory for Ghutras and Clothes announced the availability of vacancies for the position of Customer Service Specialist to work in Jeddah, as part of a general job advertisement on a full-time basis with morning and evening work shifts, with attractive salaries ranging from 4000 to 4100 Saudi Riyals.

Customer service jobs in Jeddah

Job Title: Customer Service Specialist

Job description for a customer service position:

A customer service specialist is responsible for setting performance indicators and quality standards for customer service, participating in the preparation and updating of customer service procedures and manuals, and developing programs aimed at improving the quality of customer service systems and enhancing customer satisfaction. They also analyze data, identify strengths and weaknesses in customer experience, and prepare specialized reports and documentation related to customer service.

Main tasks and responsibilities:

1. Developing performance and quality indicators
   • Conducting studies and analyses to identify key performance indicators in customer service.
   • Coordination with the quality management department to ensure that the required performance standards are followed up and achieved.
2. Developing customer service procedures and systems
   • Participating in the preparation and updating of customer service manuals and procedures.
   • Handling customer inquiries and requests with high efficiency and professionalism.
   • Coordination with different departments to ensure a rapid response and problem-solving.
3. Improving customer experience
   • Developing innovative programs and initiatives to improve the quality of customer service.
   • Working to exceed customer expectations and building an integrated customer service model.
   • Analyzing customer satisfaction data and identifying strengths and weaknesses.
   • Studying recurring complaints and developing plans to address gaps and improve performance.
4. Preparing reports and recommendations
   • Preparing specialized reports in the field of customer service.
   • Providing appropriate recommendations and solutions and preserving documents in accordance with approved policies.

Job requirements and conditions:

A one-year post-secondary diploma in business administration or a related field.

Required skills

Advanced customer service skills.

The ability to measure customer opinions and analyze data.

Skills in managing customer experience.

Languages:

Arabic language: Intermediate level.

Job type: Full-time

Working hours: Morning / Evening

Salary: From 4,000 to 4,100 Saudi Riyals

Number of jobs available: 7

Gender: Available for males and females