Villa Operations Manager

SLS; Saudi Arabia; On-site; SAR 402,000 - 670,000; Full time

Job summary

SLS The Red Sea is seeking a Villa Operations Manager to lead the Villa Host team, ensuring seamless, highly personalized service from pre-arrival through departure. You will collaborate with Front Office, Housekeeping, F&B, Concierge, Spa and Engineering to deliver the bold SLS experience.

The role requires 5+ years in luxury hospitality with 2–3 years in a managerial capacity, strong VIP handling and a proven ability to coach and develop guest-facing teams in a fast-paced environment.

Qualifications

• Diploma or Bachelor’s degree in Hospitality Management or related field preferred.
• Minimum 5 years of luxury hospitality experience with 2–3 years in a managerial role.
• Experience in Villa Operations, Butler/concierge service, or luxury guest-facing environments.
• Strong knowledge of VIP handling, personalization, guest recognition and service recovery.
• Proven leadership in coaching, training and developing guest-facing teams.
• Good understanding of Front Office operations and PMS systems.

Responsibilities

• Lead the Villa Host operation delivering personalized luxury service and SLS standards.
• Mentor Supervisors and Hosts to build a high-performing team.
• Oversee daily villa operations—arrivals, departures, VIPs, special requests and guest preferences.
• Coordinate VIP arrivals with relevant departments and ensure seamless guest journeys.
• Conduct regular villa inspections for presentation, amenities and service quality.
• Engage with VIPs and guests to enhance memorable experiences and handle escalations.
• Monitor guest feedback and drive continuous improvement of villa experiences.
• Maintain accurate guest profiles in the Property Management System.
• Lead daily briefings, manage staffing, scheduling, and costs.
• Identify upsell opportunities across dining, spa and resort services.

Skills

Leadership

VIP handling

Guest relations

PMS familiarity

Upselling

Education

Bachelor's degree in Hospitality Management

Diploma in Hospitality

Tools

Opera PMS

Job description

Company Description

Welcome to strong SLS The Red Sea strong where bold creativity and unapologetic luxury come to life Part of Ennismore s globally celebrated lifestyle portfolio SLS Hotels are known for redefining hospitality through striking design elevated service and magnetic social energy Now open on the Red Sea coast SLS The Red Sea stands as one of Saudi Arabia s most exciting lifestyle destinations The resort features 150 impeccably designed keys five dynamic Food amp Beverage venues and a luxurious spa sanctuary offering guests a seamless blend of indulgence entertainment and escape From vibrant dining experiences to moments of pure relaxation every detail is crafted to surprise inspire and connect More than a hotel SLS The Red Sea is a living stage a place where creativity thrives individuality is celebrated and bold ideas are encouraged As the journey continues beyond opening we are building a passionate team to shape the future of this iconic destination If you re driven by excellence energized by lifestyle hospitality and ready to be part of something extraordinary this is where your story continues

Job Description

At SLS The Red Sea our villas represent the most personalized expression of the SLS experience As a Villa Operations Manager you will lead the Villa Host operation ensuring every guest receives seamless intuitive and highly personalized service from pre-arrival through departure Working closely with Front Office Housekeeping F amp B Concierge Spa Engineering and other operational teams you will lead the Villa Host team oversee VIP experiences and ensure every detail of the villa guest journey reflects the bold and distinctive spirit of SLS

Key Responsibilities

• Lead the overall Villa Host operation ensuring consistent delivery of personalized luxury service and SLS brand standards
• Manage coach and develop Villa Host Supervisors and Villa Hosts to build a high-performing guest-focused team
• Oversee daily villa operations including arrivals departures VIPs special requests host allocations and guest preferences
• Review VIP and high-profile guest arrivals and coordinate all arrangements with relevant operational departments
• Conduct regular villa inspections to ensure presentation amenities maintenance and service delivery meet luxury standards
• Maintain a strong presence in the operation and personally engage with VIPs repeat guests and guests celebrating special occasions
• Handle escalated guest concerns and lead service recovery with timely and appropriate follow-up
• Monitor guest feedback and identify opportunities to continuously improve the villa guest experience
• Ensure guest profiles preferences and service information are accurately maintained in the Property Management System
• Develop and maintain Villa Host procedures and service standards across the operation
• Lead daily briefings and ensure effective communication of VIP movements guest requests and operational priorities
• Monitor staffing scheduling productivity and departmental operating costs
• Identify appropriate upselling opportunities across dining spa experiences and other resort services
• Work closely with operational departments to ensure seamless coordination throughout the guest journey
• Support recruitment onboarding training performance management and development of the Villa Host team
• Ensure compliance with SLS policies operational procedures privacy requirements and health and safety standards

Qualifications

• Diploma or Bachelor s degree in Hospitality Management Hotel Management or a related field is preferred
• Minimum 5 years of luxury hospitality experience including at least 2 or 3 years in a managerial or senior supervisory role
• Previous experience in Villa Operations Butler Service Front Office Guest Relations private residences or a similar luxury guest-facing environment
• Strong knowledge of luxury guest service VIP handling personalization guest recognition and service recovery
• Proven leadership experience in managing coaching training and developing guest-facing teams
• Good understanding of Front Office operations and Property Management Systems PMS
• Strong operational awareness including scheduling productivity cost control and upselling
• Excellent communication interpersonal and problem-solving skills
• Strong English communication skills both written and verbal
• Highly organized and detail-oriented with the ability to manage multiple priorities in a fast-paced luxury hospitality environment