Villa Host

SLS; Saudi Arabia; On-site; SAR 134,000 - 201,000; Full time

Job summary

SLS The Red Sea invites a attentive Villa Host to join our luxury resort team. You will be the dedicated contact for villa guests, ensuring a seamless stay from arrival to departure with personalized experiences.

Working closely with Front Office, Housekeeping, F&B, Spa and Concierge, you will anticipate needs, coordinate bespoke itineraries, and uphold the highest standards of privacy and service in a fast-paced luxury environment.

Qualifications

• Diploma or qualification in Hospitality Management or a related field is preferred.
• 2–3 years of luxury hospitality experience in villa operations or guest relations.
• Experience in villa, private residence, or high-end hospitality preferred.
• Strong guest relations and discretion.
• Strong English communication skills.

Responsibilities

• Take ownership of the guest journey for assigned villas from pre-arrival through departure.
• Review guest profiles and preferences to prepare personalized experiences.
• Conduct pre-arrival villa inspections to ensure cleanliness and presentation.
• Welcome villa guests and support seamless in-villa check-in/check-out.
• Coordinate in-villa dining, spa, wellness experiences and other personalized experiences.
• Maintain guest privacy and professional conduct.

Skills

Guest relations

Communication skills

English proficiency

Organizational skills

Education

Diploma or qualification in Hospitality Management or a related field

Tools

PMS

Hotel systems

Job description

Company Description

Welcome to SLS The Red Sea where bold creativity and unapologetic luxury come to life Part of Ennismore s globally celebrated lifestyle portfolio SLS Hotels are known for redefining hospitality through striking design elevated service and magnetic social energy Now open on the Red Sea coast SLS The Red Sea stands as one of Saudi Arabia s most exciting lifestyle destinations The resort features 150 impeccably designed keys five dynamic Food amp Beverage venues and a luxurious spa sanctuary offering guests a seamless blend of indulgence entertainment and escape From vibrant dining experiences to moments of pure relaxation every detail is crafted to surprise inspire and connect More than a hotel SLS The Red Sea is a living stage a place where creativity thrives individuality is celebrated and bold ideas are encouraged As the journey continues beyond opening we are building a passionate team to shape the future of this iconic destination If you re driven by excellence energized by lifestyle hospitality and ready to be part of something extraordinary this is where your story continues

Job Description

At SLS The Red Sea a villa stay is more than accommodation it s a highly personalized experience where every detail feels effortless As a Villa Host you will be the dedicated point of contact for our villa guests creating a seamless and memorable journey from arrival through to their final farewell Working closely with Front Office Housekeeping F amp B Spa Concierge Transportation and other resort teams you will anticipate guest needs coordinate personalized experiences and ensure every moment reflects the distinctive spirit of SLS

Key Responsibilities

• Take ownership of the guest journey for assigned villas from pre-arrival preparation through departure
• Review guest profiles preferences VIP status and special occasions to prepare personalized experiences
• Conduct pre-arrival villa inspections to ensure cleanliness amenities maintenance and overall presentation meet SLS standards
• Personally welcome villa guests and support seamless in-villa check-in and check-out experiences
• Build genuine relationships with guests and act as their key point of contact throughout their stay
• Anticipate guest needs and coordinate requests with relevant resort departments through to completion
• Arrange dining spa and wellness experiences resort activities transportation celebrations and other personalized experiences
• Coordinate in-villa dining minibar laundry luggage and other villa services as required
• Ensure villa amenities guest supplies and special arrangements are prepared according to guest preferences
• Identify opportunities to create memorable and personalized moments for guests
• Respond promptly to guest requests feedback and concerns and support effective service recovery
• Maintain accurate guest preferences requests and relevant stay information within hotel systems
• Stay informed of daily arrivals departures VIP movements resort activities and operational updates
• Coordinate departure arrangements including transportation luggage billing requirements and individual guest requests
• Maintain the highest standards of guest privacy discretion grooming and professional conduct
• Follow all SLS service standards operational procedures and health and safety requirements

Qualifications

• Diploma or qualification in Hospitality Management or a related field is preferred
• Minimum 2 3 years of experience in luxury hospitality preferably within Villa Operations Butler Service Guest Relations Front Office Concierge or a similar guest-facing role
• Previous experience in a luxury resort villa private residence or high-end hospitality environment is preferred
• Strong guest relations skills with the ability to anticipate needs and create personalized experiences
• Good understanding of luxury service standards guest etiquette privacy and discretion
• Good knowledge of Front Office F amp B Housekeeping Concierge and general resort operations
• Comfortable using Property Management Systems PMS and standard hotel systems
• Strong organizational and problem-solving skills with excellent attention to detail
• Excellent communication and interpersonal skills with a warm and professional presence
• Strong English communication skills both written and verbal
• Flexible proactive and able to remain composed in a fast-paced luxury hospitality environment