Villa Operations Manager

AccorHotel; Saudi Arabia; On-site; SAR 300,000 - 480,000; Full time

Job summary

SLS The Red Sea is seeking a Villa Operations Manager to lead the Villa Host team and deliver seamless, personalized luxury service from arrival to departure. You will coordinate with Front Office, Housekeeping, F&B, Concierge, Spa, and Engineering to ensure every villa guest experience reflects the brand’s bold spirit.

Key duties include managing Villa Hosts and Supervisors, reviewing VIP arrivals, maintaining villa standards, developing SOPs, and driving upselling across dining and spa

Qualifications

• Diploma or Bachelor's degree in Hospitality Management or related field.
• Minimum 5 years luxury hospitality experience, including 2–3 years in a managerial or senior supervisory role.
• Experience in Villa Operations, Butler Service, Front Office, Guest Relations, private residences, or similar luxury environments.
• Strong knowledge of luxury guest service, VIP handling, personalization, guest recognition, and service recovery.
• Proven leadership experience in managing, coaching, training, and developing guest-facing teams.
• Good understanding of Front Office operations and Property Management Systems (PMS).
• Strong operational awareness, including scheduling, productivity, cost control, and upselling.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong English communication skills, both written and verbal.

Responsibilities

• Lead the Villa Host operation ensuring consistent delivery of personalized luxury service and SLS brand standards.
• Manage coach and develop Villa Host Supervisors and Villa Hosts to build a high-performing guest-focused team.
• Oversee daily villa operations including arrivals, departures, VIPs, special requests, host allocations and guest preferences.
• Review VIP and high-profile guest arrivals and coordinate all arrangements with relevant operational departments.
• Conduct regular villa inspections to ensure presentation, amenities, maintenance and service delivery meet luxury standards.
• Maintain a strong presence in the operation and personally engage with VIPs, repeat guests and guests celebrating special occasions.
• Handle escalated guest concerns and lead service recovery with timely and appropriate follow-up.
• Monitor guest feedback and identify opportunities to continuously improve the villa guest experience.

Skills

Villa Operations

VIP Handling

Leadership

PMS

Upselling

Front Office

Guest Relations

Training

Education

Bachelor's degree in Hospitality Management

Diploma in Hospitality Management

Tools

PMS

Job description

At SLS The Red Sea our villas represent the most personalized expression of the SLS experience As a Villa Operations Manager you will lead the Villa Host operation ensuring every guest receives seamless intuitive and highly personalized service from pre-arrival through departure Working closely with Front Office Housekeeping F amp B Concierge Spa Engineering and other operational teams you will lead the Villa Host team oversee VIP experiences and ensure every detail of the villa guest journey reflects the bold and distinctive spirit of SLS

Key Responsibilities

• Lead the overall Villa Host operation ensuring consistent delivery of personalized luxury service and SLS brand standards
• Manage coach and develop Villa Host Supervisors and Villa Hosts to build a high-performing guest-focused team
• Oversee daily villa operations including arrivals departures VIPs special requests host allocations and guest preferences
• Review VIP and high-profile guest arrivals and coordinate all arrangements with relevant operational departments
• Conduct regular villa inspections to ensure presentation amenities maintenance and service delivery meet luxury standards
• Maintain a strong presence in the operation and personally engage with VIPs repeat guests and guests celebrating special occasions
• Handle escalated guest concerns and lead service recovery with timely and appropriate follow-up
• Monitor guest feedback and identify opportunities to continuously improve the villa guest experience
• Ensure guest profiles preferences and service information are accurately maintained in the Property Management System
• Develop and maintain Villa Host procedures and service standards across the operation
• Lead daily briefings and ensure effective communication of VIP movements guest requests and operational priorities
• Monitor staffing scheduling productivity and departmental operating costs
• Identify appropriate upselling opportunities across dining spa experiences and other resort services
• Work closely with operational departments to ensure seamless coordination throughout the guest journey
• Support recruitment onboarding training performance management and development of the Villa Host team
• Ensure compliance with SLS policies operational procedures privacy requirements and health and safety standards

Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Hotel Management, or a related field is preferred.
• Minimum 5 years of luxury hospitality experience, including at least 2-3 years in a managerial or senior supervisory role.
• Previous experience in Villa Operations, Butler Service, Front Office, Guest Relations, private residences, or a similar luxury guest-facing environment.
• Strong knowledge of luxury guest service, VIP handling, personalization, guest recognition, and service recovery.
• Proven leadership experience in managing, coaching, training, and developing guest-facing teams.
• Good understanding of Front Office operations and Property Management Systems (PMS).
• Strong operational awareness, including scheduling, productivity, cost control, and upselling.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong English communication skills, both written and verbal.
• Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced luxury hospitality environment.