Travel-Ready IT Support Specialist (L1/L2)

Gulfcryo; Saudi Arabia; On-site; SAR 80,000 - 110,000; Full time

Job summary

Gulf Cryo is seeking an IT Support Specialist to provide technical assistance to employees and help maintain the organization’s IT systems in Dammam, Saudi Arabia. The role includes handling service desk requests, troubleshooting issues, and supporting IT infrastructure and office equipment.

The successful candidate should have at least two years of L1/L2 support experience, strong communication, and knowledge of IT asset management, with the ability to travel to Maaden, Riyadh, Jubail and

Qualifications

• Strong communication and customer service skills.
• Valid driving licence.
• Willingness to travel to Maaden, Riyadh, Jubail and Jeddah as required.

Responsibilities

• Troubleshoot IT issues and manage service desk requests.
• Set up, configure and maintain computers, software and mobile devices.
• Maintain IT equipment and company technology assets.
• Provide technical support for IT systems and office equipment.
• Assist with onboarding new employees and configuring their IT equipment.
• Support information security activities and system changes.
• Provide technical guidance and user training to employees.
• Help maintain reliable IT services and resolve technical issues efficiently.

Skills

Strong communication

Customer service

Education

Relevant IT qualification

Tools

Windows OS

IT asset management

Service desk systems

Troubleshooting hardware/software

Job description

Gulf Cryo is seeking an IT Support Specialist to provide technical assistance to employees and help maintain the organization’s IT systems in Dammam, Saudi Arabia. The role includes handling service desk requests, troubleshooting issues, and supporting IT infrastructure and office equipment.

The successful candidate should have at least two years of L1/L2 support experience, strong communication, and knowledge of IT asset management, with the ability to travel to Maaden, Riyadh, Jubail and