Training & Development Supervisor — Hospitality

Le Méridien Hotels & Resorts; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Le Méridien Hotels & Resorts in Riyadh seeks a Training Specialist to assist with identifying employee and organizational development needs. You will help design, deliver, and measure training programs covering product knowledge, company philosophy, customer service, and leadership skills.

The role supports evaluating training effectiveness, administering programs, and aligning training plans with business goals.

Qualifications

• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer.
• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

Responsibilities

• Promotes and informs employees about all training programs.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Ensures employees receive on-going training to understand guest expectations.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Meets with training cadre on a regular basis to support training efforts.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
• Monitors enrollment and attendance at training classes.
• Meets regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Measures transfer of learning from training courses to the operation.
• Ensures adult learning principles are incorporated into training programs.
• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
• Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.
• Aligns current training and development programs to effectively impact key business indicators.
• Assists with establishing guidelines so employees understand expectations and parameters.
• Develops specific training to improve service performance.
• Drives brand values and philosophy in all training and development activities.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Assists with the development of the Training budget as required.
• Assists with managing budget in alignment with Human Resources and property financial goals.
• Assists with managing department controllable expenses to achieve or exceed budgeted goals.
• Utilizes P-card if appropriate to control and monitor departmental expenditures.

Skills

Training

Employee development

Leadership

Customer service

Education

2-year degree + certified trainer

4-year bachelor + certified trainer

Job description

Le Méridien Hotels & Resorts in Riyadh seeks a Training Specialist to assist with identifying employee and organizational development needs. You will help design, deliver, and measure training programs covering product knowledge, company philosophy, customer service, and leadership skills.

The role supports evaluating training effectiveness, administering programs, and aligning training plans with business goals.