TechOps / Platform Operations Engineer | Lucid Investment Company | Riyadh, Saudi Arabia

Lucid Investment Company; Riyadh; On-site; SAR 240,000 - 360,000; Full time

Job summary

Lucid Investment Company seeks a TechOps / Platform Operations Engineer to own ServiceNow health, upgrades, cloning, and automation on-site in Riyadh, Saudi Arabia. You will manage platform performance, security hardening, and incident resolution while collaborating with recruitment leadership and cross-functional teams.

The role requires 4+ years in IT operations or DevOps, strong Linux and ITIL experience, and hands-on ServiceNow administration.

Qualifications

• Bachelor’s degree in Computer Science or related field.
• 4+ years in IT ops, platform administration or DevOps.
• Strong ServiceNow admin experience, upgrades and cloning.
• Linux, networking basics (TCP/IP, DNS), and SSL/TLS.
• ITIL processes, incident management and change control.

Responsibilities

• Monitor ServiceNow health, performance, and resource usage.
• Plan, test, and deploy platform upgrades, patches, and hotfixes.
• Manage scheduled instance cloning, data anonymization, pre/post clone scripts.
• Handle authentication: LDAP/AD sync, SSO, and ACLs.
• Troubleshoot performance bottlenecks and scheduler errors.
• Configure automated monitoring alerts and dashboards.
• Collaborate with development and infrastructure teams during releases.
• Maintain upgrade runbooks, architecture diagrams, and DR procedures.

Skills

IT operations

DevOps

Analytical problem-solving

Professional communication

On-site work in Saudi Arabia

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow administration

Upgrade management

Clone operations

LDAP/AD sync

SSO

ACLs

DNS/SSL certificates

Job description

Position Summary:

Driving advanced platform operations, system reliability, infrastructure automation, and technical support in Riyadh, Saudi Arabia, Lucid Investment Company is actively seeking an accomplished TechOps / Platform Operations Engineer for a premier onsite professional engagement. In this vital operational role, you will take full technical ownership of ServiceNow instance health, performance monitoring, patch management, cloning schedules, and automated operational workflows. Bringing extensive hands-on experience in IT operations, cloud infrastructure, and platform administration, you will empower global clients in Saudi Arabia to achieve uncompromised system stability, high availability, and rapid incident resolution. This prestigious career opportunity offers competitive remuneration, high technical visibility, and professional growth within a premier IT staffing and corporate investment enterprise.

Detailed Job Description:

As a TechOps / Platform Operations Engineer supporting Lucid Investment Company on an onsite basis in Riyadh, Saudi Arabia, you will take full operational, tactical, and technical ownership of platform health monitoring, instance upgrades, update set deployments, system tuning, and troubleshooting. Your day-to-day responsibilities include managing instance security hardening, executing scheduled clone operations, monitoring system logs and node performance metrics, collaborating with development and integration squads to resolve platform anomalies, and interacting directly with senior recruitment leaders like Mohammed Abdul Azeez.

Key Responsibilities:

• Monitor and maintain enterprise ServiceNow instance health, system performance, node availability, and resource utilization.
• Plan, test, and execute platform upgrades, patch applications, and hotfix deployments across development, test, and production environments.
• Manage scheduled instance cloning, data anonymization, pre-clone and post-clone script execution, and validation checks.
• Administer user authentication protocols, LDAP/Active Directory synchronization, single sign-on (SSO), and access control lists (ACLs).
• Troubleshoot platform performance bottlenecks, slow transactions, memory utilization spikes, and scheduler errors.
• Configure and manage automated system monitoring alerts, notification rules, and health scan dashboards.
• Collaborate seamlessly with development squads, integration specialists, and infrastructure teams during release cycles.
• Maintain meticulous platform administration logs, upgrade runbooks, system architecture diagrams, and disaster recovery procedures.

Required Qualifications & Skills:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related technical discipline.
• Minimum of 4+ years of progressive professional hands‑on experience in IT operations, platform administration, or DevOps roles.
• Strong, demonstrable operational expertise in ServiceNow instance administration, upgrade management, and clone operations.
• Comprehensive working knowledge of Linux operating systems, networking fundamentals, TCP/IP, DNS, and SSL/TLS certificates.
• Deep practical experience in performance tuning, log analysis, system diagnostics, and troubleshooting.
• Solid practical grasp of ITIL operational processes, incident management, and change control procedures.
• Exceptional analytical problem‑solving aptitude, attention to detail, and professional communication capabilities.
• Mandatory legal work authorization, valid transferable Iqama, and physical residency in Saudi Arabia for immediate onsite engagement in Riyadh.

Nice‑to‑Have Skills:

• Official ServiceNow Certified System Administrator (CSA) certification.
• Hands‑on familiarity with cloud infrastructure platforms (AWS, Azure) and containerization tools (Docker, Kubernetes).
• Prior professional working experience in top‑tier multinational enterprises or IT service providers in the Middle East.
• Experience utilizing enterprise agile tracking platforms (Jira, Confluence) for ticketing and task management.
• Active participation in technical operations communities or DevOps forums.

Application Information:

• Recruiter: Lucid Investment Company Recruitment Division
• Contact Name: Mohammed Abdul Azeez (Senior Recruitment Manager)
• Email: [e-mail]
• Email Subject Line: ServiceNow – TechOps / Platform Operations Engineer – Riyadh
• Company Website: https://www.lucidt.com
• Salary/Rate: Market Competitive / Enterprise Onsite Package (As per experience)
• Deadline: Open until filled (Urgent Riyadh TechOps Engineer Opening)
• Notice Period: Immediate Available / Short Notice Preferred
• Contract Duration: Permanent / Full‑Time On‑Site Engagement (Riyadh, Saudi Arabia)

Recruitment Pro Tip:

When applying for this TechOps / Platform Operations Engineer position through Lucid Investment Company, ensure your resume explicitly highlights your instance administration portfolio, cloning/upgrade experience, and confirms your transferable Iqama status for immediate onboarding in Riyadh.