ServiceNow Developer | Lucid Investment Company | Riyadh, Saudi Arabia

Lucid Investment Company; Riyadh; On-site; SAR 200,000 - 320,000; Full time

Job summary

Lucid Investment Company is seeking a ServiceNow Developer for an on-site engagement in Riyadh, Saudi Arabia. The role focuses on platform customization, workflow automation, and ITSM transformation, delivering robust applications, integrations, and streamlined IT operations.

Candidate should have 4+ years of hands-on ServiceNow experience, strong JavaScript and Glide scripting skills, and a proven track record in ITSM/ITOM and Service Mapping.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or related technical discipline.
• 4+ years of hands-on ServiceNow development and administration.

Responsibilities

• Design, develop, customize, and implement robust ServiceNow applications, workflows, and modules.
• Author high-performance JavaScript, Glide scripting, and UI policies; implement REST/SOAP integrations.
• Configure ITSM, ITOM, CMDB, CSDM, and Service Mapping per project requirements.
• Build and maintain integrations with third-party systems via REST/SOAP APIs and MID servers.
• Perform unit testing, code reviews, and update-set management prior to production deployment.
• Troubleshoot platform issues, performance problems, and script failures in live environments.

Skills

JavaScript

Glide API

REST/SOAP

ITSM/ITOM

Service Mapping

ACLs & Security

Jira & Confluence

Education

Bachelor’s degree in CS/IT/Software Eng

Tools

Jira

Confluence

Job description

Position Summary:

Driving advanced ServiceNow platform customization, workflow automation, and IT service management (ITSM) transformation in Riyadh, Saudi Arabia, Lucid Investment Company is actively seeking an accomplished ServiceNow Developer for a premier onsite professional engagement. In this vital technical role, you will design, configure, test, and deploy robust custom applications, workflows, and integrations across the ServiceNow ecosystem. Bringing extensive hands‑on experience in ServiceNow development and ITOM/ITSM modules, you will empower global enterprise clients in Saudi Arabia to achieve uncompromised operational efficiency, automated service delivery, and streamlined IT operations. This prestigious career opportunity offers competitive remuneration, high executive visibility, and professional growth within a premier IT staffing and corporate investment enterprise.

Detailed Job Description:

As a ServiceNow Developer supporting Lucid Investment Company on an onsite basis in Riyadh, Saudi Arabia, you will take full operational, tactical, and technical ownership of platform development, scripting, business rule creation, UI policies, and integration workflows. Your day-to-day responsibilities include designing scalable solutions across ITSM, ITOM, CMDB, and CSDM frameworks, authoring clean JavaScript and Glide API scripts, collaborating with business analysts and technical architects, ensuring strict adherence to platform best practices, and interacting directly with senior recruitment leaders like Mohammed Abdul Azeez. Furthermore, you will manage application requirements by submitting your updated CV via direct email to Mohammed Abdul Azeez at [e-mail] with the subject line ‘ServiceNow – ServiceNow Developer – Riyadh’, including your current location, nationality, Iqama status, notice period, current salary, and expected salary.

Key Responsibilities:

• Design, develop, customize, and implement robust applications, workflows, and modules on the ServiceNow platform.
• Author high-performance JavaScript, Business Rules, Client Scripts, Script Includes, UI Actions, and Flow Designer workflows.
• Configure and manage core ServiceNow modules including ITSM, ITOM, CMDB, CSDM, and Service Mapping based on project requirements.
• Build and maintain seamless enterprise integrations connecting ServiceNow with third-party systems via REST/SOAP APIs and MID servers.
• Perform rigorous unit testing, code reviews, update set management, and quality assurance validation before production deployment.
• Troubleshoot complex platform bugs, performance degradation, script errors, and workflow bottlenecks in live environments.
• Collaborate seamlessly with technical architects, business analysts, platform operations engineers, and client stakeholders.
• Maintain meticulous technical documentation, custom application design specifications, and update set migration logs.

Required Qualifications & Skills:

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or related technical discipline.
• Minimum of 4+ years of progressive professional hands‑on experience in ServiceNow platform development and administration.
• Strong, demonstrable operational expertise in JavaScript, Jelly, Glide AJAX, and ServiceNow API scripting.
• Comprehensive working knowledge and practical proficiency in ITSM, ITOM, CMDB, CSDM, and Service Mapping frameworks.
• Deep practical experience in building REST/SOAP web service integrations and configuring MID servers.
• Solid practical grasp of update set management, instance cloning, access control lists (ACLs), and platform security hardening.
• Exceptional analytical problem-solving aptitude, debugging capabilities, and professional stakeholder communication skills.
• Mandatory possession of a valid, transferable Iqama and current residency in Saudi Arabia for immediate onsite engagement in Riyadh.

Nice-to-Have Skills:

• Official ServiceNow certifications such as Certified System Administrator (CSA) and Certified Application Developer (CAD).
• Additional micro-certifications in ITSM, ITOM, Service Mapping, or Performance Analytics.
• Prior professional working experience in top-tier multinational banking, telecommunications, or enterprise consulting firms in the Middle East.
• Experience utilizing enterprise agile tracking platforms (Jira, Confluence) for sprint execution.
• Active participation in ServiceNow developer community forums, hackathons, or technical user groups.

Application Information:

• Recruiter: Lucid Investment Company Recruitment Division
• Contact Name: Mohammed Abdul Azeez (Senior Recruitment Manager)
• Email: [e-mail]
• Email Subject Line: ServiceNow – ServiceNow Developer – Riyadh
• Phone:
• Company Website: https://www.lucidt.com
• Salary/Rate: Market Competitive / Enterprise Onsite Package (As per experience)
• Deadline: Open until filled (Urgent Riyadh ServiceNow Developer Opening)
• Notice Period: Immediate Available / Short Notice Preferred
• Contract Duration: Permanent / Full-Time On-Site Engagement (Riyadh, Saudi Arabia)

Recruitment Pro Tip:

When applying for this ServiceNow Developer position through Lucid Investment Company, ensure your resume explicitly highlights your CSA/CAD certifications, ITSM/ITOM implementation portfolio, and confirms your transferable Iqama status for immediate onboarding in Riyadh.