ICT Specialist L3-On Site

VirtuCruit LLC; Najran; On-site; SAR 250,000 - 450,000; Full time

Job summary

VirtuCruit LLC in Najran, Saudi Arabia, is seeking a highly reliable ICT Specialist to provide end-to-end IT support across the organization, covering Level 1 to Level 3, in a demanding mining/industrial environment. The role requires a hands-on approach, strong networking, hardware, CCTV and Wi‑Fi skills, plus the ability to document processes and mentor junior staff.

Fluent English is mandatory, Arabic preferred.

Qualifications

• Must have 10+ years of hands‑on IT support experience.
• Diploma in IT or a related field is required.
• Relevant IT certifications are preferred.
• Experience in mining or industrial environments is highly preferred.
• Fluent English (spoken and written) is mandatory; Arabic is a plus.

Responsibilities

• Provide 1st to 3rd line IT support and resolve issues promptly.
• Install, configure, and maintain network infrastructure, laptops/desktops, printers and peripherals.
• Manage Wi‑Fi and CCTV systems installation and upkeep.
• Perform network cabling, termination and setup.
• Maintain accurate technical documentation and inventory.
• Mentor junior team members and offer technical guidance.
• Coordinate with vendors and external service providers.
• Support daily IT operations and minimize downtime.
• Build strong relationships with internal users and stakeholders.

Skills

Network setup

Hardware installation

Troubleshooting

Documentation

Mentoring

Education

Diploma in IT or related field

Tools

Networking hardware

Wi‑Fi systems

CCTV systems

Job description

We are seeking a highly reliable and hands‑on ICT Specialist to provide end‑to‑end technical support across the organization. The role covers Level 1 to Level 3 support, requiring a proactive, can‑do attitude, strong technical expertise, and the ability to operate independently while supporting a dynamic industrial environment.

Key Responsibilities

• Provide 1st to 3rd level IT support in a timely and efficient manner
• Troubleshoot and resolve hardware, software, and network issues
• Install, configure, and maintain:
  • Network infrastructure
  • Laptops and desktops
  • Printers and peripherals
  • Wi‑Fi systems
  • CCTV systems
• Perform network cabling, termination, and setup
• Use basic hand tools to install and mount devices (e.g., drilling, fixing equipment)
• Maintain accurate and up‑to‑date technical documentation
• Support daily IT operations and ensure minimal downtime
• Mentor junior team members and provide technical guidance
• Coordinate with vendors and external service providers
• Build and maintain strong relationships with internal users and stakeholders
• Assist in running IT operations for the office/site as required
  Candidate Profile – Must‑Haves
  Education
  
  • Diploma in IT or a related field OR
  • Minimum 10+ years of proven hands‑on experience
  Certifications (Preferred)
  
  • Relevant IT certifications (e.g., networking, hardware, or systems administration)
  Experience
  
  • Minimum 10 years of experience in IT support roles
  Functional Expertise
  
  • Strong experience in:
    • Network setup and configuration
    • Hardware installation and troubleshooting
    • Wi‑Fi and CCTV systems
    • Network cabling and termination
  • Practical, hands‑on technical skills (including use of basic tools)
  • Ability to manage IT operations independently when required
  Industry Background
  
  • Experience in Mining or Industrial environments is highly preferred
  Technical & Soft Skills
  
  • Strong troubleshooting and problem‑solving abilities
  • Excellent multitasking skills with the ability to prioritize tasks
  • Proactive, can‑do attitude
  • Strong communication and interpersonal skills
  • Ability to work under pressure in a fast‑paced environment
  • Team‑oriented with the ability to integrate into company culture
  • High level of accountability and reliability
  Languages
  
  • English: Fluent (spoken and written) – Mandatory
  • Arabic: Preferred