Technical Support Engineer — Cybersecurity (Hybrid)

Fortinet, Inc.; Riyad Al Khabra; Hybrid; SAR 120,000 - 180,000; Full time

Job summary

Fortinet, Inc. seeks a Technical Support Engineer to join the Riyadh office, supporting customers across SAARC, ME, and EMEA with expert network security guidance and rapid problem resolution.

The role emphasizes hands-on debugging, traffic analysis, and collaboration with engineering to drive issue resolution while expanding knowledge of Fortinet technologies in a fast-paced environment.

Qualifications

• 6+ years in computer networking or security

Responsibilities

• Provide technical support via phone and web-based systems for SAARC, ME, and EMEA regions.
• Analyze and investigate customer problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis.
• Report and follow up with engineering to address product issues.
• Own and manage technical cases and recommend corrective actions.
• Run real-time phone or remote access sessions with customers.
• Develop core competency in Fortinet’s product line and technologies.

Skills

Firewall and network security

TCP/IP routing switching

Troubleshooting OSI layer

IPsec SSL SD-WAN auth WAF VoIP

Linux OS virtualization cloud

Python

Communication skills

Education

Bachelor/Master in Electronics/CS/SE

NSE4 or equivalent

Job description

Fortinet, Inc. seeks a Technical Support Engineer to join the Riyadh office, supporting customers across SAARC, ME, and EMEA with expert network security guidance and rapid problem resolution.

The role emphasizes hands-on debugging, traffic analysis, and collaboration with engineering to drive issue resolution while expanding knowledge of Fortinet technologies in a fast-paced environment.