Technical Support Engineer - Saudi

Fortinet; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive Total Rewards

Flexible work arrangements

Job summary

Fortinet is hiring a Technical Support Engineer in Riyadh to provide advanced technical assistance and drive customer success for our security solutions. You will analyze complex network issues, reproduce lab scenarios, and collaborate with engineering to resolve product defects while developing expertise across Fortinet’s product line.

The role emphasizes strong communication with customers, hands-on troubleshooting, and the ability to work in a fast-paced cybersecurity environment.

Qualifications

• 6+ years of experience in computer networking or security.
• Strong knowledge of firewall and network security concepts.
• Proficiency in TCP/IP, routing, switching, and OSI layers.
• Experience with IPsec, SSL, SD-WAN, WAF, and dynamic routing protocols.
• Working knowledge of Linux OS, virtualization, and cloud computing.
• Good communication and customer-facing skills.

Responsibilities

• Provide technical support via phone and web-based systems for SAARC, ME, and EMEA regions.
• Analyze reported problems and deliver turnkey solutions through debugging and traffic analysis.
• Coordinate with engineering to address and resolve product issues.
• Own and manage technical cases and suggest corrective actions.
• Conduct real-time sessions with customers and expand knowledge of Fortinet products.

Job description

Job Description

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support engineer to contribute to the success of our rapidly growing business.

You would act as the “Technical Support Engineer” role to join our Riyadh office to provide exceptional customer service for our loyal customers. The ideal candidate is energetic and passionate about working for Fortinet and supporting our customers while developing good and respected relationships with internal and external customers. This is a great opportunity to excel in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

As a Technical Support Engineer, you will:

• Provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions.


• Thorough analysis and investigation of customers' reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis, which may also involve reproducing customers' sophisticated network setup in the lab environment.


• Report and follow up with engineering and development to address and resolve product issues.


• Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis.


• Running real-time phone or remote access sessions with customers.


• Develop core competency in Fortinet’s product line and technologies.

We Are Looking For:

• Good knowledge on Firewall and network security


• Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals.


• Strong troubleshooting and problem-solving skills in various OSI layer protocols.


• Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols.


• Working knowledge of Linux OS, virtualization technologies, and cloud computing.


• Experience in Python or any similar language will be an added advantage.


• Exemplary skills in oral and written communication include the ability to speak clearly and persuasively, listen carefully to ensure a full understanding of the situation, and respond well to questions when dealing with both positive and negative situations.

Educational and Experience Requirements:

• 6 or more years of experience in the computer networking or security industry.


• Bachelor/Master's degree in Electronics/Computer Science/Software Engineering or an equivalent combination of training and experience.


• NSE 4 or equivalent certification – nice to have

We encourage candidates from all backgrounds and identities to apply. We offer a competitive Total Rewards package to support you in managing your overall health and financial well-being, flexible work arrangements, and a supportive work environment. If you aspire to experience a challenging, enjoyable, and rewarding career journey, we invite you to consider joining us and bringing solutions that make meaningful and lasting impact to our 660,000+ customers around the globe.

About Us

Fortinet makes possible a digital world that we can always trust through its mission to protect people, devices, and data everywhere. This is why the world’s largest enterprises, service providers, and government organizations choose Fortinet to securely accelerate their digital journey. The Fortinet Security Fabric platform delivers broad, integrated, and automated protections across the entire digital attack surface, securing critical devices, data, applications, and connections from the data center to the cloud to the home office. Ranking #1 in the most security appliances shipped worldwide, more than 615,000 customers trust Fortinet to protect their businesses. And the Fortinet NSE Training Institute, an initiative of Fortinet’s Training Advancement Agenda (TAA), provides one of the largest and broadest training programs in the industry to make cyber training and new career opportunities available to everyone.