Technical Support & Customer Care Technician

Lighthouse Green Fuels Limited; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Job summary

alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of electrical products, low to high voltage solutions, and digital services. The role focuses on delivering high-quality customer support and resolving issues in a timely manner within the Saudi market.

You will stay updated on product knowledge, document all interactions accurately, and collaborate with peers to ensure customer satisfaction and adherence to company processes and

Qualifications

• High School Degree in Any relevant field
• Work Experience 2 to 4 Years
• Technical / Functional Competencies
• Customer Focus
• Customer Relationship Management
• Customer Satisfaction Measurement
• Customer Service
• Customer Service Orientation

Responsibilities

• Assist in resolving customer issues, providing timely technical support and accurate records of customer interactions.
• Engage with customers to understand technical concerns and provide support or escalate as needed.
• Record troubleshooting steps, resolutions, and feedback to maintain complete case histories.
• Stay updated on product knowledge and learn new tools and technologies to enhance service quality.
• Communicate effectively with peers and supervisors and follow directions and feedback.
• Execute tasks per work routines and instructions and deliver services within schedules.

Job description

alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of electrical products, low to high voltage solutions, and digital services. The role focuses on delivering high-quality customer support and resolving issues in a timely manner within the Saudi market.

You will stay updated on product knowledge, document all interactions accurately, and collaborate with peers to ensure customer satisfaction and adherence to company processes and