Technical Support Technician – Customer Solutions

alfanar; Riyadh; On-site; SAR 45,000 - 78,000; Full time

Job summary

alfanar is seeking a customer support professional to assist in resolving customer issues and providing timely technical assistance. The role involves engaging with customers to understand their concerns, escalating where needed, and maintaining accurate records of interactions to ensure high-quality service.

The successful candidate will stay updated on product knowledge, follow company guidelines to improve service delivery, and contribute to overall customer satisfaction in a dynamic

Qualifications

• High School Degree in any relevant field.

Responsibilities

• Assist in troubleshooting and resolving customer issues.
• Engage with customers to understand their technical concerns and provide support or escalate issues as needed.
• Accurately record customer interactions, including troubleshooting steps, resolutions, and feedback, to maintain clear and complete case histories.
• Stay informed on product updates and technical changes to provide effective support.

Skills

Technical support

Customer service

Documentation

Product knowledge

Communication

Troubleshooting

Education

High School Degree

Job description

alfanar is seeking a customer support professional to assist in resolving customer issues and providing timely technical assistance. The role involves engaging with customers to understand their concerns, escalating where needed, and maintaining accurate records of interactions to ensure high-quality service.

The successful candidate will stay updated on product knowledge, follow company guidelines to improve service delivery, and contribute to overall customer satisfaction in a dynamic