Customer Care Specialist – Inbound & Outbound Support

Lighthouse Green Fuels Limited; Saudi Arabia; On-site; SAR 67,000 - 100,000; Full time

Job summary

Alfanar is a Saudi company with an international presence, delivering customer service excellence by managing inbound/outbound calls, processing service requests, and resolving complaints in line with company standards and customer satisfaction goals.

The role focuses on toll-free call handling, ticket creation, data entry in the CRM, and proactive follow-up with customers to ensure timely resolutions and ongoing service quality. Fresh graduates are welcomed and supported with training.

Qualifications

• Academic qualifications include a Diploma or Degree in a relevant field.
• 0-2 years of work experience (freshers welcome).
• Strong customer service orientation and data management skills.

Responsibilities

• Handle toll-free inbound calls and identify customer needs.
• Process service requests and complaints accurately in the system.
• Create and manage service tickets and entry data in the CRM.
• Follow up on tickets to ensure timely resolution and satisfaction.
• Support outbound campaigns and maintain professional customer interactions.

Skills

Customer Data Management

Customer Focus

Customer Relationship Management

Customer Satisfaction Measurement

Customer Satisfaction Surveys

Customer Service

Process Improvement

Quality Control

Customer Service Orientation

Education

Diploma/Degree in relevant field

Job description

Alfanar is a Saudi company with an international presence, delivering customer service excellence by managing inbound/outbound calls, processing service requests, and resolving complaints in line with company standards and customer satisfaction goals.

The role focuses on toll-free call handling, ticket creation, data entry in the CRM, and proactive follow-up with customers to ensure timely resolutions and ongoing service quality. Fresh graduates are welcomed and supported with training.