Customer Service Technician | alfanar Electric

Lighthouse Green Fuels Limited; Saudi Arabia; On-site; SAR 60,000 - 80,000; Full time

Job summary

alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of electrical products, low to high voltage solutions, and digital services. The role focuses on delivering high-quality customer support and resolving issues in a timely manner within the Saudi market.

You will stay updated on product knowledge, document all interactions accurately, and collaborate with peers to ensure customer satisfaction and adherence to company processes and

Qualifications

• High School Degree in Any relevant field
• Work Experience 2 to 4 Years
• Technical / Functional Competencies
• Customer Focus
• Customer Relationship Management
• Customer Satisfaction Measurement
• Customer Service
• Customer Service Orientation

Responsibilities

• Assist in resolving customer issues, providing timely technical support and accurate records of customer interactions.
• Engage with customers to understand technical concerns and provide support or escalate as needed.
• Record troubleshooting steps, resolutions, and feedback to maintain complete case histories.
• Stay updated on product knowledge and learn new tools and technologies to enhance service quality.
• Communicate effectively with peers and supervisors and follow directions and feedback.
• Execute tasks per work routines and instructions and deliver services within schedules.

Job description

Job description:

Job Purpose

Assist in resolving customer issues, provide timely technical support, and ensure quality service. Stay updated on product knowledge and maintain accurate records of customer interactions to help ensure customer satisfaction.

Key Accountability Areas

Issue Resolution:

• Assist in troubleshooting and resolving customer issues, ensuring that cases are handled in a timely and efficient manner.

Customer Interaction:

• Engage with customers to understand their technical concerns and provide support or elevate issues as needed.

Quality Assurance:

• Ensure the service provided meets company standards by following guidelines and processes, with a focus on improving service delivery.

Documentation:

• Accurately record customer interactions, including troubleshooting steps, resolutions, and any feedback, to maintain clear and complete case histories.

Product Knowledge:

• Stay informed on product updates and technical changes to provide effective support, while learning new tools and technologies to enhance service quality.

Role Accountability

HR Proficiency:

• Communicate effectively with peers and supervisors and show openness to directions and feedback.

Delivery:

• Use tools and machinery within efficient cost and time.
• Execute the operational activities as per delivery schedules and work instructions.

Problem-Solving:

• Assist to solve any related issues arise and elevate any complex operational problems.

Quality:

• Implement the quality standards for products, processes, or related activities.

Business Process:

• Execute the tasks as per work routines and instructions.

Compliance:

• Comply to related policy, procedures, and processes.

Academic Qualification

• High School Degree in Any relevant field
• Work Experience 2 to 4 Years
• Technical / Functional Competencies
• Customer Focus
• Customer Relationship Management
• Customer Satisfaction Measurement
• Customer Service
• Customer Service Orientation

Profile description:

Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.

The hub of alfanar's manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.

alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.

For more information about alfanar, please visit alfanar.com