Technical Infrastructure Manager – AI & Automation

Datamatics Technologies

Al Jubayl

On-site

SAR 260,000 - 380,000

Full time

9 days ago

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Job summary

Datamatics Technologies in Riyadh, KSA is seeking an experienced Manager - Technical Infrastructure Specialist to lead end-to-end IT infrastructure operations across data center, servers, networks, Linux platforms, deskside support, SOC, NOC, and storage. The role demands a strong leader with deep technical expertise and a focus on automation and AI in IT operations.

The ideal candidate will ensure high availability, security, SLA compliance, and continuous improvement of infrastructure services

Qualifications

Led 25+ members across multiple technologies, ITIL/ISO processes experience.
Core technical expertise in at least two technologies.
Experience with automation and AI in IT operations.
Strong risk and compliance management.
Active service improvement planning.
Prefer IT service company background (e.g., Wipro, Cognizant, LTI).

Responsibilities

Lead end-to-end operations for Data Center Infrastructure, Servers & Virtualization, Network Infrastructure (LAN/WAN/Wi‑Fi/SD-WAN), Linux/Unix, Deskside Support, SOC and NOC, Storage & Backup.
Ensure availability, uptime and reliability of enterprise infrastructure.
Drive proactive monitoring, incident, problem management and root cause analysis.
Develop operational dashboards and executive reports; monitor SLA/OLA/KPI targets.
Ensure adherence to ITIL best practices and service management processes.