Manager - Technical Infrastructure Specialist

Datamatics Technologies; Riyadh Region; On-site; SAR 320,000 - 520,000; Full time

Job summary

Datamatics Technologies in Riyadh, KSA, invites an experienced Manager - Technical Infrastructure Specialist to lead enterprise IT infrastructure operations across data center, servers, networks, Linux platforms, deskside support, SOC, and NOC. This onsite, long-term role requires 12–13 years of experience and a proactive leadership style.

You will ensure high availability, security, SLA adherence, and continuous improvement, while driving automation and AI-enabled efficiency.

Qualifications

• Experience leading 25+ team members across multiple technologies (tech, helpdesk, servers, networks, cloud).
• Strong ITIL and ISO processes knowledge and implementation experience.
• Core technical expertise in at least two technologies within enterprise IT.
• Familiarity with Automation and AI in IT operations and tooling.
• Understanding of risk and compliance management and controls.
• Ability to deliver a service improvement plan.

Responsibilities

• Lead end-to-end operations of enterprise infrastructure across data center, servers, networks and endpoints.
• Ensure availability, performance, capacity, and reliability of infrastructure services.
• Drive proactive monitoring, incident, problem management and RCA.
• Develop dashboards and reports; ensure ITIL governance and SLA alignment.
• Promote automation and AI-enabled efficiencies in operations.
• Collaborate with stakeholders to meet business goals and regulatory requirements.

Skills

Team leadership

Automation & AI

ITIL & ISO processes

Infrastructure expertise (2+ tech)

Risk & compliance

Service improvement

Job description

Job Details

Position: Manager - Technical Infrastructure Specialist
Work Location: Riyadh, KSA
Work Mode: Onsite
Job Type: Long-Term
Experience Required: 12-13 Years
Nationality Preference: Indian Nationals currently working in KSA
Current Location Requirement: Candidate must be currently working and residing in KSA

Position Summary

Seeking an experienced Technical Infrastructure Specialist Manager to lead and manage enterprise IT infrastructure operations across Data Center, Servers, Networks, Linux Platforms, Deskside Support, Security Operations Center (SOC), and Network Operations Center (NOC), Endpoint.

The role requires a strong leader with extensive technical expertise, operational excellence, stakeholder management skills, and a forward-thinking approach toward AI and Agentic AI adoption in IT operations.

The ideal candidate will be responsible for ensuring high availability, service reliability, SLA compliance, cybersecurity posture, and continuous improvement of infrastructure services while driving automation and AI-enabled operational efficiencies.

Key Responsibilities

Infrastructure Delivery Management

• Lead end-to-end operations of:

• Ensure availability and operational readiness of enterprise infrastructure.

• Drive proactive monitoring, incident management, problem management, and root cause analysis.

• Maintain system uptime, performance, capacity, and reliability.

Service Delivery & SLA Management

• Establish and maintain service levels aligned with business requirements.
• Monitor and achieve SLA, OLA, KPI, and uptime targets.
• Lead major incident management and service restoration activities.
• Develop operational dashboards and executive reports on service performance.
• Ensure adherence to ITIL best practices and service management processes.

Must Have

• Should have handled atleast 25+ team members in multiple technologies, helpdesk, server, network, cloud etc.
• Should have strong experience ITIL and ISO processes.
• Should have core technical expertise in at least 2 technologies.
• Should understand and worked on concept of Automation and AI
• Should understand Risk and compliance management.
• Service improvement plan

Good to Have

• Preferably from IT service company- Wipro, Cognizant, LTI, etc.