Manager - Technical Infrastructure Specialist

Datamatics Technologies; Saudi Arabia; On-site; SAR 240,000 - 310,000; Full time

Job summary

Datamatics Technologies seeks an experienced Technical Infrastructure Specialist Manager to lead enterprise IT infrastructure, spanning Data Center, servers, networks, Linux platforms, deskside support, SOC/NOC, storage and backup. The role emphasizes availability, SLA compliance, cybersecurity posture and automation-driven improvements.

The ideal candidate will drive AI-enabled operations, stakeholder engagement, and continuous service improvement while managing large cross-technology teams and

Qualifications

• Experience required with ITIL and ISO processes.
• Ability to lead large teams across multiple technologies.
• Understanding of automation and AI concepts in IT operations.
• Strong stakeholder management and leadership capabilities.

Responsibilities

• Infrastructure Delivery Management.
• Lead end-to-end Data Center operations.
• Manage Server & Virtualization platforms.
• Oversee Network (LAN/WAN/Wi‑Fi/SD‑WAN) with Linux/Unix.
• Deskside Support Services oversight.
• SOC and NOC management.
• Storage and Backup governance.
• Ensure availability and operational readiness of enterprise infra.
• Drive proactive monitoring, incidents, problems and RCA.
• Maintain uptime, performance, capacity, reliability; SLA management.
• Establish/monitor service levels, KPIs; SLA/OLA targets.
• Lead major incident management and service restoration.
• Develop operational dashboards and executive reports.
• Adhere to ITIL best practices and service management processes.
• Manage 25+ team members across multiple tech domains.
• Experience with ITIL and ISO processes.
• Core technical expertise in at least 2 technologies.
• Understand automation and AI concepts in IT operations.
• Understand risk and compliance management; service improvement.

Job description

Experience Required 12-13 Years Nationality Preference Indian Nationals currently working in KSA Current Location Requirement Candidate must be currently working and residing in KSA.

Position SummarySeeking an experienced Technical Infrastructure Specialist Manager to lead and manage enterprise IT infrastructure operations across Data Center, Servers, Networks, Linux Platforms, Deskside Support, Security Operations Center (SOC) and Network Operations Center (NOC), Endpoint. The role requires a strong leader with extensive technical expertise, operational excellence, stakeholder management skills and a forward-thinking approach toward AI and Agentic AI adoption in IT operations. The ideal candidate will be responsible for ensuring high availability, service reliability, SLA compliance, cybersecurity posture and continuous improvement of infrastructure services while driving automation and AI-enabled operational efficiencies.

Key Responsibilities

• Infrastructure Delivery Management
• Lead end-to-end operations of Data Center Infrastructure
• Server & Virtualization Platforms
• Network Infrastructure LAN, WAN, Wi-Fi, SD-WAN Linux & Unix Platforms
• Deskside Support Services
• SOC and NOC
• Storage and Backup
• Ensure availability and operational readiness of enterprise infrastructure
• Drive proactive monitoring, incident management, problem management and root cause analysis
• Maintain system uptime, performance, capacity and reliability Service Delivery & SLA Management
• Establish and maintain service levels aligned with business requirements
• Monitor and achieve SLA OLA KPI and uptime targets
• Lead major incident management and service restoration activities
• Develop operational dashboards and executive reports on service performance
• Ensure adherence to ITIL best practices and service management processes
• Should have handled at least 25+ team members in multiple technologies, helpdesk, server, network, cloud etc.
• Should have strong experience ITIL and ISO processes.
• Should have core technical expertise in at least 2 technologies.
• Should understand and worked on concept of Automation and AI.
• Should understand Risk and compliance management. Service improvement plan