Onsite Infrastructure Delivery Manager - AI-Driven IT Ops

Datamatics Technologies

Eastern Province

On-site

SAR 350,000 - 700,000

Full time

7 days ago

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Job summary

Datamatics Technologies in Riyadh, KSA, seeks an experienced Technical Infrastructure Specialist Manager to lead enterprise IT infrastructure operations across data center, servers, networks, Linux platforms, deskside support, SOC, NOC and endpoints.

The role requires a strong leader with deep technical expertise, governance, stakeholder management, and a forward-thinking approach to AI and automation to drive uptime, security, SLA compliance and continuous improvement.

Qualifications

Leadership experience managing large cross-technology teams.
Strong knowledge of ITIL processes and ISO standards.
Experience with automation and AI concepts in IT operations.
Risk management and compliance awareness in large IT environments.
Ability to drive continuous service improvement.

Responsibilities

Lead end-to-end operations of Data Center Infrastructure, Servers, Networks, Linux, Deskside, SOC, NOC and endpoints.
Ensure availability and operational readiness of enterprise infrastructure.
Drive proactive monitoring, incident management, problem management and root cause analysis.
Maintain uptime, performance, capacity and reliability; manage service delivery and SLAs.
Establish and oversee service levels aligned with business requirements; monitor SLA/OLA/KPI targets.
Lead major incident management and service restoration activities.
Develop operational dashboards and executive reports on service performance.
Ensure adherence to ITIL best practices and service management processes.