Manager - Technical Infrastructure Specialist

Datamatics Technologies; Dhahran Compound; On-site; SAR 420,000 - 640,000; Full time

Job summary

Datamatics Technologies in Riyadh, Saudi Arabia, is seeking an experienced Manager - Technical Infrastructure Specialist to lead and manage enterprise IT infrastructure across data center, servers, networks, Linux platforms, deskside support, SOC and NOC, and storage solutions. Onsite, long-term opportunity with a strong leadership mandate.

The ideal candidate will drive availability, reliability and security, champion automation and AI-enabled operations, and partner with stakeholders to meet

Qualifications

• 25+ team leadership across multiple technologies (IT, networking, cloud, deskside).
• Proven ITIL and ISO process experience.
• Core technical expertise in at least two technologies.
• Understanding of Automation and AI in IT operations.
• Knowledge of risk and compliance management.
• Development of service improvement plans.

Responsibilities

• Lead end-to-end operations of data center, servers, networks, Linux/Unix, deskside, SOC/NOC, storage and backup.
• Ensure availability and operational readiness of enterprise infrastructure.
• Drive proactive monitoring, incident, problem management, and root cause analysis.
• Maintain uptime, performance, capacity, and reliability.
• Establish and monitor service levels, SLAs, OLAs, KPIs; lead major incidents; develop executive dashboards.

Skills

Leadership

Stakeholder management

Automation & AI awareness

Cybersecurity basics

Tools

ITIL

ISO 27001

Job description

Job Details

Position: Manager - Technical Infrastructure Specialist
Work Location: Riyadh, KSA
Work Mode: Onsite
Job Type: Long-Term
Experience Required: 12-13 Years
Nationality Preference: Indian Nationals currently working in KSA
Current Location Requirement: Candidate must be currently working and residing in KSA

Position Summary

Seeking an experienced Technical Infrastructure Specialist Manager to lead and manage enterprise IT infrastructure operations across Data Center, Servers, Networks, Linux Platforms, Deskside Support, Security Operations Center (SOC), and Network Operations Center (NOC), Endpoint.

The role requires a strong leader with extensive technical expertise, operational excellence, stakeholder management skills, and a forward-thinking approach toward AI and Agentic AI adoption in IT operations.

The ideal candidate will be responsible for ensuring high availability, service reliability, SLA compliance, cybersecurity posture, and continuous improvement of infrastructure services while driving automation and AI-enabled operational efficiencies.

Key Responsibilities

Infrastructure Delivery Management

• Lead end-to-end operations of:

  • Data Center Infrastructure
  • Server & Virtualization Platforms
  • Network Infrastructure (LAN, WAN, Wi-Fi, SD-WAN)
  • Linux & Unix Platforms
  • Deskside Support Services
  • SOC and NOC
  • Storage and Backup

• Ensure availability and operational readiness of enterprise infrastructure.

• Drive proactive monitoring, incident management, problem management, and root cause analysis.

• Maintain system uptime, performance, capacity, and reliability.

Service Delivery & SLA Management

• Establish and maintain service levels aligned with business requirements.
• Monitor and achieve SLA, OLA, KPI, and uptime targets.
• Lead major incident management and service restoration activities.
• Develop operational dashboards and executive reports on service performance.
• Ensure adherence to ITIL best practices and service management processes.

Must Have

• Should have handled atleast 25+ team members in multiple technologies, helpdesk, server, network, cloud etc.
• Should have strong experience ITIL and ISO processes.
• Should have core technical expertise in at least 2 technologies.
• Should understand and worked on concept of Automation and AI
• Should understand Risk and compliance management.
• Service improvement plan

Good to Have

• Preferably from IT service company- Wipro, Cognizant, LTI, etc.