Supply Chain Lead - Public Sector

F. Hoffmann-La Roche AG; Riyadh; On-site; SAR 420,000 - 560,000; Full time

Job summary

Roche Diagnostics Saudi Arabia seeks a Supply Chain Lead for the Public Sector to act as the primary operational liaison between Roche Diagnostics Saudi Arabia, NUPCO, MOH and 3PL providers. This role drives end-to-end customer fulfillment, streamlines order-to-cash processes, and builds strong, direct relationships with key public stakeholders.

The incumbent will establish regular governance around tenders, ensure timely delivery, and oversee the supply chain for MOH/NUPCO tenders, working

Qualifications

• A BSc degree in a related field is required.
• 7+ years in supply chain, order fulfilment, or logistics in healthcare.
• Knowledge of Saudi Arabia's healthcare ecosystem is essential.
• Direct experience with NUPCO, MOH procurement workflows, and SFDA is required.
• Strong people management, coaching and mentoring capabilities.
• Excellent Arabic and English communication and relationship-building skills.

Responsibilities

• Act as the primary liaison between Roche Diagnostics Saudi Arabia, NUPCO and MOH.
• Lead tender fulfillment, coordination with MOH Sales, and governance for S&OP.
• Oversee end-to-end order lifecycle for tenders and purchase orders.
• Monitor OTIF delivery with 3PL and MOH/ NUPCO staff, resolving bottlenecks.
• Drive KPI-driven decision making with cross-functional teams.
• Represent Roche in operational forums and ensure timely, accurate fulfillment.

Skills

Leadership

Interpersonal skills

Arabic fluency

English fluency

Stakeholder management

Education

BSc in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, or related field

Job description

Supply Chain Lead - Public Sector### Supply Chain Lead - Public SectorApply: Riyadh: Jeddah: Full time: Posted Today: End Date: November 15, 2026 (18 days left to apply): 202610-127315At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.### ### The PositionThe **Supply Chain Lead (Public Sector)** will serve as the primary operational liaison between Roche Diagnostics Saudi Arabia, NUPCO, the Ministry of Health (MOH), and third-party logistics (3PL) providers. This role is responsible for driving end-to-end customer fulfillment, streamlining order-to-cash (O2C) processes, and building strong, direct relationships with key public stakeholders. **Your Responsibilities*** Act as the primary point of contact for NUPCO and MOH supply chain, and warehouses.* Establish regular operational review cadence with NUPCO Supply Chain team to align on tender fulfillment, and delivery schedules.* Represent Roche Diagnostics Saudi Arabia in operational forums, resolving fulfillment bottlenecks and delivery disputes proactively.* Act as the primary Supply Chain partner for the tender business, working in close partnership with the Head of Sales MOH while maintaining clear functional accountability within the Supply Chain organization.* Establish and lead a regular Tender S&OP/governance process with MOH Sales covering tender pipeline visibility, demand assumptions, supply feasibility, inventory readiness, execution risks and customer commitments.* Ensure joint Supply Chain–Commercial decision-making through transparent KPIs, documented assumptions, agreed actions and clear escalation mechanisms, with unresolved cross-functional priorities escalated jointly to the Head of Supply Chain and Head of Sales MOH.* Oversee the end-to-end order lifecycle for NUPCO / MOH tenders / purchase orders, ensuring accurate and timely fulfillment.* Track and expedite the issuance of Goods Received Notes (GRNs) from NUPCO/MOH stores and MOH labs.* Manage portal operations (NUPCO platforms)* Coordinate with local 3PL to ensure On-Time, In-Full (OTIF) deliveries across NUPCO warehouses and end customers.* Monitor delivery windows and batch documentation to eliminate penalties and liquidated damages. **Who You Are*** You hold a BSc degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, or related field* You built 7+ years of work experience in supply chain, customer fulfillment, or logistics operations within the Healthcare, Pharmaceuticals, or Diagnostics/MedTech sector in Saudi Arabia* You built knowledge about the Healthcare ecosystem in Saudi Arabia* You built direct work experience with NUPCO, MOH procurement workflows, and SFDA* You built advanced people management, people development, coaching and mentoring skills* You built advanced interpersonal, communication, influencing, and relationship building skills* You are fluent in Arabic and English (written and spoken)