Supply Chain Lead - Public Sector

Roche; Jeddah; On-site; SAR 300,000 - 460,000; Full time

Job summary

Roche Diagnostics Saudi Arabia seeks a Supply Chain Lead (Public Sector) to drive end-to-end customer fulfilment with NUPCO and MOH, streamline O2C processes, and build strong relationships with public stakeholders.

The role partners with the Head of Sales MOH, leads Tender S&OP governance, and oversees 3PL coordination to ensure timely, compliant deliveries and reduced risk across the tender portfolio.

Qualifications

• BSc in SCM or related field is required.
• 7+ years in supply chain, customer fulfilment, or logistics in healthcare.
• Experience with Saudi healthcare ecosystem and key agencies (NUPCO, MOH, SFDA).
• Proven leadership, people development, and cross-functional collaboration.

Responsibilities

• Act as primary liaison with NUPCO and MOH supply chain and warehouses.
• Lead regular operational reviews with NUPCO to align on tender fulfilment and delivery schedules.
• Represent Roche Diagnostics Saudi Arabia in operational forums to resolve bottlenecks.
• Partner with Head of Sales MOH while maintaining clear accountability within Supply Chain.
• Establish and lead Tender S&OP/governance with MOH Sales for visibility and risk management.
• Ensure joint Supply Chain–Commercial decision-making with clear KPIs and escalation paths.
• Oversee end-to-end order lifecycle for tenders/purchase orders for timely fulfilment.
• Track GRN issuance from NUPCO/MOH stores and MOH labs.
• Manage portal operations (NUPCO platforms) and coordinate with 3PL for OTIF delivery.
• Monitor delivery windows and batch documentation to avoid penalties.

Skills

Supply chain leadership

Stakeholder management

Public sector healthcare

NUPCO/MOH/SFDA familiarity

Bilingual Arabic/English

Education

BSc in Supply Chain Management or related field

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The Supply Chain Lead (Public Sector) will serve as the primary operational liaison between Roche Diagnostics Saudi Arabia, NUPCO, the Ministry of Health (MOH), and third-party logistics (3PL) providers. This role is responsible for driving end-to-end customer fulfillment, streamlining order-to-cash (O2C) processes, and building strong, direct relationships with key public stakeholders.

Your Responsibilities

• Act as the primary point of contact for NUPCO and MOH supply chain, and warehouses.




• Establish regular operational review cadence with NUPCO Supply Chain team to align on tender fulfillment, and delivery schedules.




• Represent Roche Diagnostics Saudi Arabia in operational forums, resolving fulfillment bottlenecks and delivery disputes proactively.




• Act as the primary Supply Chain partner for the tender business, working in close partnership with the Head of Sales MOH while maintaining clear functional accountability within the Supply Chain organization.




• Establish and lead a regular Tender S&OP/governance process with MOH Sales covering tender pipeline visibility, demand assumptions, supply feasibility, inventory readiness, execution risks and customer commitments.




• Ensure joint Supply Chain–Commercial decision-making through transparent KPIs, documented assumptions, agreed actions and clear escalation mechanisms, with unresolved cross-functional priorities escalated jointly to the Head of Supply Chain and Head of Sales MOH.




• Oversee the end-to-end order lifecycle for NUPCO / MOH tenders / purchase orders, ensuring accurate and timely fulfillment.




• Track and expedite the issuance of Goods Received Notes (GRNs) from NUPCO/MOH stores and MOH labs.




• Manage portal operations (NUPCO platforms)




• Coordinate with local 3PL to ensure On-Time, In-Full (OTIF) deliveries across NUPCO warehouses and end customers.




• Monitor delivery windows and batch documentation to eliminate penalties and liquidated damages.

Who You Are

• You hold a BSc degree in Supply Chain Management, Logistics, Industrial Engineering, Business Administration, or related field




• You built 7+ years of work experience in supply chain, customer fulfillment, or logistics operations within the Healthcare, Pharmaceuticals, or Diagnostics/MedTech sector in Saudi Arabia




• You built knowledge about the Healthcare ecosystem in Saudi Arabia




• You built direct work experience with NUPCO, MOH procurement workflows, and SFDA




• You built advanced people management, people development, coaching and mentoring skills




• You built advanced interpersonal, communication, influencing, and relationship building skills




• You are fluent in Arabic and English (written and spoken)

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.