Sales Support Specialist

F. Hoffmann-La Roche AG; Riyadh Region; On-site; SAR 150,000 - 190,000; Full time

Job summary

Roche Saudi Arabia is seeking a proactive Sales Operations professional to act as a commercial partner to the Saudi sales team, handling contract governance, order validation, and cross-functional coordination with supply chain and customer relations to ensure timely delivery of solutions.

You will use Microsoft Office and ERP/CRM tools (SAP, Salesforce) and bring 2–4 years of experience in sales operations or contract management, with fluent Arabic and English.

Qualifications

• 2–4 years of experience in sales operations, sales support, commercial administration, or contract management.
• Fluent in both Arabic and English (written and spoken).
• Proficient with Microsoft Office Suite and ERP/CRM systems (e.g., SAP, Salesforce).
• Strong organizational skills, prioritization, and ability to manage multiple priorities in a collaborative environment.

Responsibilities

• Draft standard customer contracts, master service agreements and addendums; manage contract archive and signatures.
• Prepare official commercial offers and quotation packages; verify shelf-life and BPM items and assist billing with orders.
• Support in customer interactions including meeting logistics for negotiations and workshops.

Skills

Sales operations

Contract management

Cross-functional collaboration

Bilingual Arabic-English

Tools

Microsoft Office

SAP

Salesforce

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position The Opportunity At Roche, we are committed to delivering greater value to patients and healthcare systems. In this role, you will be an essential commercial partner to our Saudi sales team, ensuring operational excellence, contract governance, and seamless execution across all commercial agreements. You will work closely with cross-functional colleagues in sales, supply chain, and customer relations to ensure healthcare providers receive the solutions they need without delay.

Key Responsibilities

• 1. Contract Management & Governance Drafting & Preparation: Draft standard customer contracts, master service agreements, and custom addendums based on approved commercial terms.
  • Maintain a secure, up-to-date digital and physical contract archive for all accounts across Saudi Arabia.
  • Manage the internal and external signature collection process (including e-signatures and official stamps) to ensure fully executed agreements.
  • Identify customer accounts with missing contracts or active device/reagent custodies, driving administrative resolution and formal contract alignment.
  • Track contract expiration dates across all territories and issue formal 6-month expiration notifications to respective Account Managers to initiate renewal strategies early.
• 2. Commercial Execution & Order Validation Offer Drafting: Prepare official commercial offers once the deal is approved, turn it into a PDF letter in the format that the customer desires and create quotation packages for both simple transactional requests and complex bundled solutions.
  • Verify product shelf-life/validity dates for incoming customer orders against customer specifications; directly liaise with customers to secure formal acceptance for short-dated items before fulfillment.
  • Support the Account Manager with the operational activities around billing.
  • Coordinate with KAMs and internal supply chain teams to handle order rejections, near-expiry issues, or wrong item returns, ensuring documentation is correctly updated.
  • Work closely with account managers to verify whether requested items fall under active customer contracts before order processing to prevent fulfillment delays.
• 3. Support in customer interactions: Reserve meeting rooms, manage catering, and set up AV equipment for key customer negotiations, C level engagements and customer workshops.

Who are you?

You are a proactive, detail-oriented professional who thrives in a collaborative environment and takes pride in delivering operational quality that supports healthcare delivery. Relevant experience: You bring 2–4 years of experience in sales operations, sales support, commercial administration, or contract management. Bilingual communication: You possess professional fluency in both Arabic and English (written and spoken), enabling you to draft commercial documents and engage with local healthcare partners with confidence. Technical proficiency: You have hands‑on experience working with Microsoft Office Suite (Word, Excel, PowerPoint) and enterprise platforms (such as SAP, Salesforce, or similar ERP/CRM systems). Prioritization and attention to detail: You demonstrate strong organizational capabilities, thorough follow‑through, and the ability to manage multiple priorities in a structured manner. Collaborative mindset: You build positive working relationships across diverse internal and external teams, approaching complex operational workflows with a constructive, solution‑oriented attitude.

At Roche, we aim high to deliver life-changing healthcare solutions. If you’re ready to make a meaningful impact on patients and healthcare systems worldwide, this is the place for you.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer. We believe it’s urgent to deliver medical solutions right now – even as we develop innovations for the future. We are passionate about transforming patients’ lives. We are courageous in both decision and action. And we believe that good business means a better world. That is why we come to work each day. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We do this today to build a better tomorrow. We are proud of who we are, what we do, and how we do it. We are many, working as one across functions, across companies, and across the world. We are Roche.