Strategic Technical Account Manager (Remote)

Lever, Inc.; Saudi Arabia; On-site; SAR 350,000 - 550,000; Full time

Benefits offered by this job

Remote working

Job summary

Lever, Inc. is seeking a Senior Technical Account Manager based in Saudi Arabia to drive adoption and long-term value for strategic technology accounts.

You will act as a trusted technical partner, helping customers implement solutions, overcome challenges, and expand platform use in collaboration with Sales, Product, Engineering, Marketing, and Support. The role emphasizes strategic account management, customer advocacy, and executive-level communication, with a focus on personalized success

Qualifications

• 5+ years in customer-facing tech role (TAM, AM, PM)
• Proven ability to translate technical topics into business value
• Experience with developer workflows and build systems
• Familiarity with web app security and OWASP Top 10
• Ability to influence executive stakeholders
• Strong written and verbal communication skills

Responsibilities

• Manage a portfolio of strategic customers and build long-term relationships with technical stakeholders and executives
• Conduct regular check-ins to assess adoption, success, and evolving business needs
• Develop personalized success plans to increase adoption and maximize platform value
• Partner with Sales to prepare executive business reviews for technical and executive buyers
• Collaborate with Support to resolve product issues and ensure timely follow-through
• Advocate for roadmap improvements by coordinating with Product teams
• Represent the voice of the customer to shape product capabilities and best practices
• De-escalate urgent situations to minimize churn risk
• Identify opportunities to improve engagement, retention, and account growth
• Contribute to product docs and customer resources to improve service quality

Skills

Relationship building

Strategic account management

Technical communication

DevSecOps familiarity

CI/CD familiarity

Executive stakeholder communication

Education

Bachelor's degree in Engineering/CS or equivalent

Tools

Git / SVN / Perforce

Job description

Lever, Inc. is seeking a Senior Technical Account Manager based in Saudi Arabia to drive adoption and long-term value for strategic technology accounts.

You will act as a trusted technical partner, helping customers implement solutions, overcome challenges, and expand platform use in collaboration with Sales, Product, Engineering, Marketing, and Support. The role emphasizes strategic account management, customer advocacy, and executive-level communication, with a focus on personalized success