Strategic Tech Service Account Manager

Saudi Telecom Company; Saudi Arabia; On-site; SAR 180,000 - 260,000; Full time

Job summary

Saudi Telecom Company seeks an experienced Technical Account Manager to maintain strategic customer relationships, drive service upgrades, and resolve technical issues through collaboration with internal teams and customers.

You will help optimize service delivery, gather feedback, and guide product and service enhancements to meet evolving business needs in the telecommunications sector.

Qualifications

• Minimum 5 years of experience in related discipline.
• Prior experience in technical account management in telecommunications.
• Bachelor's degree in Business Administration or Technology.
• Certifications such as Cisco CCT, HCIP, CCNP are preferred.

Responsibilities

• Act as a technical interface with the customers.
• Provide technical support for pre-sales and post-sales processes.
• Liaise with the sales department to win new business and increase sales.
• Resolve any technical issues reported by the customers.
• Provide executive-level summary status reports internally and to the customer.
• Collaborate with cross-functional teams to resolve customer issues.
• Identify opportunities for technical support and enhancement to meet customer needs and stay ahead of the competition.
• Develop and deliver technical training sessions for customers to maximize understanding and utilization of products or services.

Skills

ICT knowledge

Telco products

Customer relations

Education

Bachelor's degree in Business Administration or Technology

Job description

Saudi Telecom Company seeks an experienced Technical Account Manager to maintain strategic customer relationships, drive service upgrades, and resolve technical issues through collaboration with internal teams and customers.

You will help optimize service delivery, gather feedback, and guide product and service enhancements to meet evolving business needs in the telecommunications sector.