Strategic Global Accounts Lead – Freight & Logistics

Deutsche Post; Jeddah; Vor Ort; SAR 180.000 - 300.000; Vollzeit

Benefits dieser Stelle

Global opportunities

Career development

Competitive salary

Zusammenfassung

DHL Global Forwarding in Riyadh, Saudi Arabia, is seeking a Strategic Customer Manager to win and develop medium to large business accounts in air and ocean freight, and to drive growth through proactive acquisition.

You will tailor solutions based on customer needs, deliver compelling proposals, manage the sales pipeline in CRM, coordinate onboarding, and ensure handover to operations with clear SLAs.

Qualifikationen

• Minimum 5 years industry experience.
• Proven success in new business acquisition.
• Experience managing medium to large, complex customer accounts.
• Undergraduate degree.

Aufgaben

• Win and develop medium/large-sized business customers through proactive hunting activities within the SBC segment.
• Assess prospective accounts as Profitable, Significant, or Strategic to prioritize efforts and secure winning bids.
• Drive volume and GP growth by acquiring new and expanding SBC accounts, focusing on air freight and complementary ocean freight solutions.
• Recommend tailored solutions based on customer needs using deep industry knowledge.
• Deliver compelling proposals, quotations, and bids that address customer pain points and growth ambitions.
• Position DHL as a trusted advisor through consultative selling and value-added services.
• Build rapport and trust with SBC accounts by understanding their business and market dynamics.
• Support SBC accounts retention through collaboration with Product teams, Trade Lane Managers, other sales channels, and local Station Management.
• Introduce additional services to enhance customer value and loyalty.
• Execute targeted sales campaigns aligned with market trends and DHL’s strategic priorities.
• Maintain a personal sales plan focused on new business acquisition and revenue growth.
• Achieve specific volume growth targets in assigned areas of the business.
• Perform all aspects of the sales process and update all relevant activities in CRM daily.
• Actively manage the sales pipeline, ensuring accurate forecasting and timely updates.
• Monitor offer validity and renew terms to maintain competitiveness.
• Coordinate smooth onboarding of new clients, including credit setup, rate loading, and operational instructions.
• Ensure seamless handover to operations and adherence to agreed SLAs and SOPs.
• Share insights on market trends, competitor activity, and customer feedback with internal teams.
• Use networks within Deutsche Post DHL’s sales channels to collaborate on customers, marketing strategies, and full supply chain solutions.
• Align sales efforts with regional and product strategies.
• Support DHL’s compliance and sustainability initiatives by integrating responsible practices into sales activities.
• Promote DHL’s green logistics solutions as part of the customer value proposition.

Kenntnisse

New business acquisition

Account management

Strategic selling

Industry experience

Ausbildung

Undergraduate degree

Jobbeschreibung

DHL Global Forwarding in Riyadh, Saudi Arabia, is seeking a Strategic Customer Manager to win and develop medium to large business accounts in air and ocean freight, and to drive growth through proactive acquisition.

You will tailor solutions based on customer needs, deliver compelling proposals, manage the sales pipeline in CRM, coordinate onboarding, and ensure handover to operations with clear SLAs.