Strategic Customer Director at DHL

DHL; Dammam; On-site; Confidential; Full time

Job summary

DHL Global Forwarding, the world’s leading logistics provider, seeks a Strategic Customer Director in Dammam, Saudi Arabia. The role focuses on defining sector sales strategy, leading major initiatives, and driving growth across the small sector with global reach.

You will oversee pricing, contracts, and customer strategy, coordinating with senior leaders to deliver value and expand market presence. A Master’s degree and 10+ years’ experience are required.

Qualifications

• Master's degree required.
• More than 10 years of experience in strategic sales or related field.

Responsibilities

• Define a small sector’s sales strategy aligned with business strategy and objectives.
• Lead, monitor and drive delivery of sales objectives across the sector with high impact.
• Drive market acquisition and retention strategies to maximize sales growth and profitability.
• Approve pricing, product mix, and brand portfolio policies for the sector.
• Negotiates critical agreements/contracts and oversees cross‑functional collaboration.
• Lead and develop performance of the sector's sales team and steward relationships with senior leaders.

Education

Master's degree

Job description

Strategic Customer Director

Strategic Customer Director in الدمام, S04, SA. This Full time on site position offers great opportunities for career growth.

Strategic Customer Director Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group.

DHL Global Forwarding, Freight (DGFF) is the Group’s air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Who ever said "the sky is the limit" never spoke to you! Because for you it’s the beginning DHL Global Forwarding has an opening for Strategic Customer Director in Dammam, Saudi Arabia. Join us in connecting people and improving lives!

Define a small sector’s sales strategy in line with business strategy, financial objectives, Group guidelines and policies Cascade and monitor delivery of sales objectives across the small sector Lead, oversee and control highly strategic activities and initiatives across the sector with significant impact on overall results and very high business risk potential Drive market acquisition and retention strategies in order to maximize sales growth and optimize profits for the sector Drive customer retention, business growth and profitability for the sector Approve pricing, product mix, and brand portfolio policies for the small sector Support sector’s customer strategies, contract negotiations and supply chain management strategy Define improvement areas based on pipeline reporting in collaboration with sales effectiveness Validate the value of key technologies and industry development and identify change needs within the sector’s sales function Master sales performance and refine sector’s sales strategies as required Support key sector’s customers and drive collaboration and cross selling activities Set up systems for monitoring competitive activity and dissemination of information and best practices to relevant parties Establish appropriate processes and infrastructure to support growth, sales performance and optimize resource utilization Formulate and roll out mechanisms to ensure a small sector’s sales performance management reporting Direct and approve a small sector’s sales strategy and development projects Introduce and embed world class sales practices at small sector level Analyze complex issues extensively and conceptualize improvements/ changes in sales methods and techniques Deliver innovation that directly influence the way the sector is operating and making money Reach agreement with external parties to accept complete proposals and programs where there is little interest in cooperating or participating Negotiate and authorize critical agreements/ contracts, changing terms and conditions significantly where required Lead, direct, coach and develop performance of a small sector’s sales team Negotiate critical agreements/contracts with other departments and 3rd parties Develop strong, trusting relationships with senior business leaders across DHL and partner organizations Influence others across DHL and externally as an internally and externally recognized thought leader representing the Group Champion cooperation and partnership to provide integrated solutions to problems Lead multiple teams of executives, directors/senior managers, and managers Ensure appropriate talent selection, organization and leadership for major areas of the organization

Qualifications & Key Requirements

Education Level Master's degree Experience Level more than 10 years

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries.

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees.

The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

The largest global network with more than ~30,000 passionate employees The most efficient processes and fastest response times The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.

Our Purpose: Connecting People, improving lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.