Global Air Freight Operations Specialist

DHL Global Forwarding; Makkah Region; On-site; SAR 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Global company with opportunities

Career development opportunities

Job summary

DHL Global Forwarding, a leading international logistics provider, is seeking an AFR Ops Specialist in Jeddah, Saudi Arabia. You will develop and administer air freight operations plans, engage with customers, and manage shipments in a dynamic global supply chain.

The role requires strong domain knowledge, stakeholder management, and the ability to resolve complex issues while ensuring compliance and service excellence. Join a global team delivering end-to-end freight solutions.

Qualifications

• Bachelor’s degree or equivalent experience in logistics or a related field.
• More than 4 years in freight forwarding or supply chain roles.

Responsibilities

• Act as Customer first point of contact for shipment information, incident/complaint management, ad hoc pricing, and claims.
• Ensure that correct costs and revenues are captured against customer’s profile and take ownership to solve simple and complex issues.
• Administer shipment level activities including receipt of customer booking, documentation requirements, and all related local and international transport.
• Ensure the management of shipments in line with the customer service commitment.
• Track, record, analyze and improve exceptions/operational irregularities.
• Responsible for high shipment data quality.
• Implement necessary regulatory compliance procedures relating to commodity and locations for shipments.
• Route and/or assign shipments to relevant consolidations that meet our customers service commitment and maximize our profits.
• Identify critical shipments and new business that needs extra support/hypercare.
• Answer queries, prepare information for customer visits and participate in customer visits relating to operational topics.
• Execute tasks and activities while meeting resource management and productivity guidelines for the day-to-day operations.
• Prepare invoices, debit and credit notes and necessary back-up documentation ensuring customer invoice timeliness and accuracy.
• Investigate/supports invoice disputes.
• Resolve recurring issues, and suggest enhancements to processes focusing on increasing effectiveness and efficiency.
• Resolve performance issues of suppliers, and propose solutions to improve performance.
• May provide functional guidance, advice or training to less experienced positions

Skills

Routing

Shipping

Carrier Management

Third Party Logistics

Airlines

Ground Transportation

Cold Chain

Import Export

Stakeholder Management

Education

Bachelor’s Degree or equivalent experience/qualification

Job description

DHL Global Forwarding, a leading international logistics provider, is seeking an AFR Ops Specialist in Jeddah, Saudi Arabia. You will develop and administer air freight operations plans, engage with customers, and manage shipments in a dynamic global supply chain.

The role requires strong domain knowledge, stakeholder management, and the ability to resolve complex issues while ensuring compliance and service excellence. Join a global team delivering end-to-end freight solutions.