Strategic Customer Director

DHL Global Forwarding; Dammam; On-site; SAR 350,000 - 700,000; Full time

Job summary

DHL Global Forwarding in Dammam, Saudi Arabia, seeks a Strategic Customer Director to shape and drive sales strategy for a designated sector. You will lead and develop a high-impact sales team, negotiate major contracts, and partner with senior leaders across DHL and external entities to maximize growth and profitability.

The role emphasizes setting strategic direction, driving customer growth, and implementing industry-leading sales practices within the sector, while aligning with global

Qualifications

• Experience in strategic sales leadership and complex deal structuring.
• Strong negotiation and contract management skills.
• Proven ability to lead cross-functional teams at scale.

Responsibilities

• Define a small sector's sales strategy aligned with business goals and policies.
• Lead, direct, coach and develop performance of a small sector’s sales team.
• Negotiate and approve critical agreements/contracts with stakeholders.
• Develop relationships with senior business leaders across DHL and partner organizations.
• Set up monitoring systems for competitive activity and best practices dissemination.
• Deliver innovative sales approaches to drive growth and profitability.

Job description

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally. Who ever said the sky is the limit never spoke to you! Because for you it’s the beginning DHL Global Forwarding has an opening for Strategic Customer Director in Dammam, Saudi Arabia. Join us in connecting people and improving lives! In this Strategic Customer Director position Define a small sector's sales strategy in line with business strategy, financial objectives, Group guidelines and policies Cascade and monitor delivery of sales objectives across the small sector Lead, oversee and control highly strategic activities and initiatives across the sector with significant impact on overall results and very high business risk potential Drive market acquisition and retention strategies in order to maximize sales growth and optimize profits for the sector Drive customer retention, business growth and profitability for the sector Approve pricing, product mix, and brand portfolio policies for the small sector Support sector’s customer strategies, contract negotiations and supply chain management strategy Define improvement areas based on pipeline reporting in collaboration with sales effectiveness Validate the value of key technologies and industry development and identify change needs within the sector’s sales function Master sales performance and refine sector’s sales strategies as required Support key sector’s customers and drive collaboration and cross selling activities Set up systems for monitoring competitive activity and dissemination of information and best practices to relevant parties Establish appropriate processes and infrastructure to support growth, sales performance and optimize resource utilization Formulate and roll out mechanisms to ensure a small sector’s sales performance management reporting Direct and approve a small sector’s sales strategy and development projects Introduce and embed world class sales practices at small sector level Analyze complex issues extensively and conceptualize improvements/ changes in sales methods and techniques Deliver innovation that directly influence the way the sector is operating and making money Reach agreement with external parties to accept complete proposals and programs where there is little interest in cooperating or participating Negotiate and authorize critical agreements/ contracts, changing terms and conditions significantly where required Lead, direct, coach and develop performance of a small sector’s sales team Negotiate critical agreements/contracts with other departments and 3rd parties Develop strong, trusting relationships with senior business leaders across DHL and partner organizations Influence others across DHL and externally as an internally and externally recognized thought leader representing the Group Champion cooperation and partnership to provide integrated solutions to problems Lead multiple teams of executives, directors/senior managers, and managers Ensure appropriate talent selection, organization and leadership for major areas of the organization Lead the development of a small sector’s sales strategy and ensure alignment with overall business goals and growth objectives