Store Manager - Premium Fashion Retail

AlFuttaim; Riyadh; On-site; SAR 250,000 - 420,000; Full time

Job summary

Al-Futtaim Retail seeks an experienced Store Manager for a premium fashion retail store in Riyadh. You will oversee store operations, drive commercial performance, and lead a team to deliver exceptional customer experiences in line with brand standards.

The role requires a graduate degree and at least eight years of experience in retail/wholesale, with premium fashion brand familiarity. On-site position with a strong focus on financial management and merchandising.

Qualifications

• Minimum 8 years of experience in retail and wholesale.
• Experience working with premium fashion brands is essential.
• Graduate degree required.

Responsibilities

• Lead daily store operations to maintain brand standards and achieve sales targets.
• Ensure compliance with brand guidelines, policies and procedures.
• Maintain visual merchandising standards and inventory presentation.
• Monitor stock availability and coordinate with buying for product requirements.
• Coach employees to improve sales performance, service quality and operational efficiency.
• Develop and implement promotional plans to drive revenue.

Skills

Store leadership

P&L management

Merchandising

Customer service

Team development

Education

Graduate degree

Job description

Store Manager - Premium Fashion Retail Job Snapshot - Role: Store Manager - Premium Fashion Retail - Location: Riyadh, Saudi Arabia - Industry: Retail - Function: Store-Branch Management - Experience: Minimum 8 years in retail and wholesale, including premium fashion brand experience - Job Type: Full Time - Work Arrangement: On-site Position Overview Al-Futtaim Retail is seeking an experienced Store Manager to oversee store operations, commercial performance, customer service, and team development in Riyadh, Saudi Arabia. The Store Manager will take full responsibility for store profit and loss (P&L), ensuring that sales, operating expenses, staffing, inventory, and customer service performance align with business objectives and brand standards. The role combines operational leadership with financial management, merchandising, sales development, and people management. The successful candidate will maintain brand presentation standards, optimize stock availability, develop promotional initiatives, and lead a team focused on delivering an exceptional retail experience. Candidates must hold a graduate degree and have at least eight years of experience in retail and wholesale operations. Experience working with premium fashion brands is essential, together with strong commercial awareness, financial management capabilities, and a proven ability to achieve sales targets and key performance indicators.

Job Details

• Country: Saudi Arabia
• City: Riyadh
• Industry: Retail
• Function: Store-Branch Management
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site
• Job Requisition ID: 181015

Key Responsibilities

• Store Operations and Brand Standards
• Lead daily store operations to maintain consistent operational standards and business performance.
• Ensure compliance with brand guidelines, company policies, and established retail procedures.
• Maintain high standards of visual merchandising, product presentation, and store appearance.
• Ensure standardized displays reflect brand identity and merchandising requirements.
• Monitor stock availability to support customer demand and sales performance.
• Implement agreed operational delivery plans and store procedures.
• Maintain appropriate stock security controls to protect inventory.
• Ensure store IT systems operate effectively and minimize business disruption.
• Coordinate the registration and renewal of required store permits and licenses.
• Conduct regular floor walks to assess store performance, identify sales opportunities, and coach employees.
• Apply the Working Week Framework to plan, organize, and execute store activities.
• Maintain compliance with applicable store safety and operational requirements.
• Sales Performance and Commercial Growth
• Take responsibility for achieving store sales and profitability objectives.
• Develop store-level initiatives to improve revenue and commercial performance.
• Monitor sales results and evaluate progress against established targets.
• Review key performance indicators and implement corrective actions where required.
• Develop marketing and promotional plans to increase sales and profitability.
• Identify opportunities to improve customer conversion and sales performance.
• Benchmark store sales growth in coordination with the management team.
• Analyze competitor performance and market activity.
• Coordinate appropriate commercial responses with the Regional Manager.
• Apply strong commercial judgment when making operational and sales decisions.
• Visual Merchandising and Inventory Management
• Ensure merchandise displays meet brand presentation standards.
• Coordinate with the merchandising team to maintain appropriate stock turnover.
• Monitor fast-moving and slow-moving products.
• Identify inventory concerns that may affect sales or stock availability.
• Work with the buying team to review stock ordering levels and product requirements.
• Oversee product ordering, receiving, and pricing activities.
• Ensure merchandise is processed and presented according to company procedures.
• Manage damaged and returned products in accordance with established policies.
• Maintain accurate stock handling and inventory control practices.
• Support effective product availability while minimizing avoidable inventory issues.
• Customer Service and Retail Experience
• Establish high customer service standards throughout the store.
• Train employees in customer service practices and expected service behaviors.
• Monitor customer feedback to identify areas requiring improvement.
• Observe customer behavior and purchasing patterns to support service development.
• Identify opportunities to improve the shopping experience through customer research.
• Ensure store employees provide professional and consistent customer assistance.
• Address service performance concerns through coaching and operational improvements.
• Promote a customer-focused culture aligned with brand values.
• Support customer satisfaction through effective store operations and product availability.
• People Management and Team Development
• Lead recruitment, training, and development activities for store employees.
• Maintain appropriate staffing levels to support operational requirements.
• Prepare and implement a structured employee training calendar.
• Coach employees to improve sales performance, customer service, and operational capabilities.
• Motivate team members to achieve individual and store objectives.
• Monitor and evaluate employee performance.
• Provide feedback and guidance to support continuous improvement.
• Ensure employees follow company HR policies and procedures.
• Maintain compliance with applicable health and safety requirements.
• Identify employees with development potential.
• Prepare succession plans to support talent development and business continuity.
• Encourage teamwork, accountability, and alignment with brand values.
• Financial Management and Budget Control
• Maintain full accountability for store profit and loss performance.
• Monitor sales revenue, manpower costs, and operating expenses.
• Review monthly P&L reports to evaluate financial performance.
• Identify financial variances and recommend appropriate actions.
• Prepare annual store budgets in coordination with the Area Manager.
• Monitor expenditure against approved budgets.
• Ensure timely preparation and issuance of required financial reports.
• Oversee the administration of invoices and credit notes.
• Maintain appropriate petty cash controls and administration.
• Support profitable store operations through effective financial planning and expense management.
• Performance Monitoring and Reporting
• Review store performance against sales targets and operational KPIs.
• Monitor financial results, customer service standards, and inventory performance.
• Identify operational challenges affecting sales or profitability.
• Coordinate with relevant management teams to implement improvements.
• Ensure store reporting is completed accurately and within required timelines.
• Use performance information to support commercial and operational decisions.
• Follow up on agreed improvement initiatives.
• Maintain effective communication with the Area Manager, Regional Manager, merchandising team, and buying team.

Qualifications and Experience

Educational Requirements

• Graduate degree required.

Professional Experience

• Minimum 8 years of experience in retail and wholesale.
• Experience working with premium fashion brands is essential.
• Practical experience managing retail operations and commercial performance.
• Experience handling sales targets and key performance indicators.
• Strong understanding of store operations, merchandising, and inventory management.
• Experience in financial management and budgeting.
• Ability to manage employees and support team development.
• Experience maintaining customer service and brand standards.

Required Skills

Retail Store Management

• Strong knowledge of retail store operations.
• Ability to maintain brand compliance and operational standards.
• Experience overseeing visual merchandising and stock management.
• Understanding of store security and inventory control procedures.
• Ability to organize and manage daily store activities.
• Strong planning and operational coordination skills.

Commercial and Financial Management

• Proven financial management and budgeting capabilities.
• Ability to review and manage store P&L performance.
• Strong commercial awareness and business judgment.
• Experience managing sales, staffing costs, and operating expenses.
• Ability to monitor KPIs and implement performance improvements.
• Understanding of retail profitability and cost control.

Sales and Customer Service

• Excellent sales and customer service capabilities.
• Ability to develop initiatives that support revenue growth.
• Strong understanding of customer service standards.
• Ability to identify opportunities to improve customer experience.
• Experience evaluating sales performance and competitor activity.
• Customer-focused approach to retail management.

Leadership and People Development

• Strong leadership and team management skills.
• Ability to recruit, train, coach, and motivate employees.
• Experience evaluating staff performance.
• Ability to maintain effective staffing levels.
• Strong communication and interpersonal skills.
• Ability to support employee development and succession planning.
• Commitment to teamwork and professional accountability.

Analytical and Organizational Skills

• Strong critical thinking and problem-solving abilities.
• Ability to manage organizational, sales, and management responsibilities effectively.
• Excellent planning and prioritization skills.
• Ability to analyze operational and financial performance.
• Strong decision-making capabilities.
• Effective communication and coordination skills.
• Ability to follow up on business objectives and improvement plans.

Professional Competencies

• Commercially focused leadership.
• Strong financial accountability.
• Results-oriented approach to store management.
• Commitment to brand standards and customer satisfaction.
• Effective team motivation and performance management.
• Attention operational detail.
• Strong organizational and time management abilities.
• Ability to manage competing business priorities.
• Analytical approach to retail performance improvement.
• Professional communication and stakeholder coordination.
• Commitment to developing employees and maintaining business continuity.

About the Role and Working Environment

The Store Manager will oversee the day-to-day operation of a premium fashion retail store within Al-Futtaim Retail. The position requires active involvement in sales performance, merchandise presentation, stock control, customer service, employee development, and financial management. The successful candidate will work closely with the Area Manager, Regional Manager, merchandising team, and buying team to maintain store standards and support commercial growth. The role requires a hands‑on management approach, including regular floor walks, employee coaching, financial reviews, and operational planning.

About Al-Futtaim Retail

Al-Futtaim Retail is a major retail division of Al-Futtaim Group, with operations across more than 10 countries in the Middle East, North Africa, and Southeast Asia. The division partners with internationally recognized brands, including IKEA, ACE, Marks and Spencer, and the Inditex Group. Its retail portfolio also includes brands such as Watsons and Kiabi. Al-Futtaim Retail focuses on delivering customer experiences through store operations, digital innovation, artificial intelligence, and customer loyalty platforms. With employees representing more than 100 nationalities, the division emphasizes collaboration, professional development, and long-term business growth.

About Al-Futtaim Group

Established in the 1930s and headquartered in Dubai, Al-Futtaim is a diversified privately held regional business operating across more than 20 countries. The Group has business interests in automotive, financial services, real estate, retail, and healthcare. With more than 40,000 employees, Al-Futtaim represents over 200 internationally recognized brands, including Toyota, Lexus, IKEA, ACE, and Marks and Spencer. Al-Futtaim focuses on digital innovation, artificial intelligence, sustainable growth, and strategic partnerships while creating long-term value for customers, communities, and business partners.