Sales Associate - Fashion Retail

Majid Al Futtaim; Riyadh; On-site; SAR 36,000 - 72,000; Full time

Job summary

Majid Al Futtaim Lifestyle is seeking a customer-focused Sales Associate to join its Riyadh retail operations. You will deliver exceptional customer service, help customers find products, and drive sales through upselling while maintaining store presentation and brand standards.

You will build lasting relationships with customers, meet sales targets, and participate in a welcoming shopping experience aligned with Majid Al Futtaim's service guidelines.

Qualifications

• Good verbal communication and interpersonal skills are required.
• Excellent customer service and a strong focus on customer satisfaction.
• Ability to understand customer needs and translate them into product recommendations.
• Strong customer engagement and relationship-building abilities.
• Sales-oriented approach with a commitment to achieving targets.
• Ability to apply product knowledge in upselling and cross-selling activities.
• Professional approach to handling customer questions and concerns.
• Attention to store cleanliness, merchandise presentation, and operational standards.
• Ability to work effectively with colleagues and store management.

Responsibilities

• Deliver exceptional customer service in accordance with Majid Al Futtaim's retail guidelines.
• Welcome customers professionally and identify their shopping needs and preferences.
• Provide helpful product information and personalized recommendations.
• Create a positive shopping experience that encourages customer satisfaction and loyalty.
• Address customer questions and concerns promptly and professionally.
• Escalate unresolved customer concerns to the Store Manager when necessary.
• Maintain a customer-first approach throughout every interaction.
• Work towards achieving assigned individual and store sales targets.
• Identify opportunities to exceed sales objectives through effective customer engagement.
• Apply advanced selling techniques to understand customer requirements and recommend suitable merchandise.
• Use product knowledge to identify upselling and cross-selling opportunities.
• Encourage higher-value transactions by presenting appropriate product options.
• Build strong customer relationships that support repeat purchases and long-term loyalty.
• Contribute to the overall commercial performance of the store.
• Maintain store cleanliness, tidiness, and presentation standards.
• Support merchandise replenishment to ensure products remain available and displayed.
• Assist with routine in-store activities as directed by the store management team.
• Contribute to an organized and welcoming retail environment.
• Ensure store presentation and operational practices remain consistent with company guidelines.
• Work collaboratively with colleagues to maintain efficient store operations.
• Follow all applicable store security policies and procedures.
• Handle merchandise responsibly to prevent damage and stock loss.
• Report relevant stock or security concerns through established store procedures.

Skills

Good verbal communication

Excellent customer service

Understand customer needs

Customer engagement

Sales-oriented

Upselling & cross-selling

Handling customer questions

Store presentation

Team collaboration

Education

High School Certificate

Job description

Sales Associate - Fashion Retail Job Snapshot - Role: Sales Associate - Location: Riyadh, Saudi Arabia - Industry: Retail - Function: Sales-Retail - Experience: 1-2 years of relevant industry experience - Job Type: Full Time - Work Arrangement: On-site

Position Overview

Majid Al Futtaim Lifestyle is seeking a customer-focused Sales Associate to join its retail operations team in Riyadh, Saudi Arabia. The Sales Associate will be responsible for delivering exceptional customer service, achieving sales targets, and creating a welcoming shopping experience in line with Majid Al Futtaim 's service standards. This role involves understanding customer preferences, recommending suitable merchandise, promoting additional products through upselling and cross-selling, and maintaining high standards of store presentation. The successful candidate will demonstrate strong communication skills, a passion for customer service, and the ability to contribute to store sales performance while building lasting customer relationships.

Job Details

• Country: Saudi Arabia
• City: Riyadh
• Industry: Retail
• Function: Sales-Retail
• Salary: Not disclosed
• Gender: No Preference
• Candidate Nationality: Not specified
• Job Type: Full Time
• Work Arrangement: On-site

Role Profile

Customer Service and Shopping Experience

• Deliver exceptional customer service in accordance with Majid Al Futtaim 's established retail guidelines.
• Welcome customers professionally and identify their shopping needs and preferences.
• Provide helpful product information and personalized recommendations.
• Create a positive shopping experience that encourages customer satisfaction and loyalty.
• Address customer questions and concerns promptly and professionally.
• Escalate unresolved customer concerns to the Store Manager when necessary.
• Maintain a customer-first approach throughout every interaction.

Sales Performance and Product Recommendations

• Work towards achieving assigned individual and store sales targets.
• Identify opportunities to exceed sales objectives through effective customer engagement.
• Apply advanced selling techniques to understand customer requirements and recommend suitable merchandise.
• Use product knowledge to identify relevant upselling and cross-selling opportunities.
• Encourage higher-value transactions by presenting appropriate product options.
• Build strong customer relationships that support repeat purchases and long-term loyalty.
• Contribute to the overall commercial performance of the store.

Product Knowledge and Merchandise Assistance

• Maintain a thorough understanding of available products and merchandise.
• Assist customers in selecting products that match their needs and preferences.
• Help customers locate merchandise within the store.
• Recommend suitable alternatives when requested products are unavailable.
• Assist customers in finding or obtaining merchandise from other Majid Al Futtaim fashion brands and stores when appropriate.
• Use product knowledge to provide accurate information and support purchasing decisions.

Store Operations and Presentation

• Maintain store cleanliness, tidiness, and presentation standards throughout daily operations.
• Support merchandise replenishment to ensure products remain available and appropriately displayed.
• Assist with routine in-store activities as directed by the store management team.
• Contribute to an organized and welcoming retail environment.
• Ensure store presentation and operational practices remain consistent with company guidelines.
• Work collaboratively with colleagues to maintain efficient store operations.

Stock Protection and Store Security

• Follow all applicable store security policies and operational procedures.
• Handle merchandise responsibly to help prevent damage and stock loss.
• Remain attentive to store security requirements during daily activities.
• Support stock protection measures in accordance with company regulations.
• Report relevant stock or security concerns through established store procedures.

Requirements

Education

High School Certificate.

Professional Experience

• 1-2 years of relevant industry experience.
• Experience in a customer-facing retail or sales environment is relevant to the responsibilities of this position.

Skills and Competencies

• Good verbal communication and interpersonal skills.
• Excellent customer service skills.
• Ability to understand customer needs and recommend suitable products.
• Strong customer engagement and relationship-building abilities.
• Sales-oriented approach with a commitment to achieving targets.
• Ability to apply product knowledge in upselling and cross-selling activities.
• Professional approach to handling customer questions and concerns.
• Attention to store cleanliness, merchandise presentation, and operational standards.
• Ability to work effectively with colleagues and store management.

What We Offer

At Majid Al Futtaim, we are committed to creating great moments, spreading happiness, and delivering experiences that customers remember. Join a regional organization with a long-standing reputation in retail, shopping malls, communities, and entertainment. You will work in a friendly and collaborative environment alongside diverse and talented colleagues, guided by Majid Al Futtaim 's Leadership Model.

About Majid Al Futtaim

Majid Al Futtaim is a leading developer and operator of shopping malls, retail, communities, and entertainment businesses across the Middle East, North Africa, and Central Asia. Its portfolio includes well-known retail brands and destinations such as Mall of the Emirates, Carrefour, AllSaints, LEGO, City Centre, Abercrombie & Fitch, and VOX Cinemas. Majid Al Futtaim Lifestyle brings together fashion and lifestyle retail experiences, with a focus on customer service, product knowledge, and memorable shopping experiences. As a Sales Associate, you will contribute directly to this commitment by supporting customers, achieving sales objectives, and maintaining the service and store standards associated with Majid Al Futtaim.