Spa Receptionist & Guest Experience

Kerten Hospitality; Riyadh; On-site; SAR 89,000 - 112,000; Full time

Job summary

Kaynuna Beach Escape in Yanbu, under Kerten Hospitality, seeks a Spa Therapist to welcome guests, manage bookings, and provide information on treatments while maintaining spa areas and delivering exceptional service. The role requires flexible hours, strong customer service, and knowledge of spa wellness.

The successful candidate will collaborate with the wellness team to ensure smooth operations and high guest satisfaction in a beachfront lifestyle destination.

Qualifications

• Fluent in English.
• Strong interpersonal and communication skills.
• Knowledge of spa/wellness treatments and products is an asset.
• Customer-focused, detail-oriented, and calm under pressure.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet all spa guests warmly, ensuring a professional and welcoming first impression.
• Manage spa reservations, confirm bookings, and coordinate with therapists on schedules.
• Provide information on treatments, wellness services, and facilities, answering guest inquiries.
• Maintain cleanliness, organization, and readiness of the spa reception and relaxation areas.
• Upsell treatments, packages, and retail products to enhance the guest experience and maximize revenue.
• Handle guest feedback and complaints professionally, escalating issues to the Spa Manager when necessary.
• Ensure compliance with health, safety, and hygiene standards.
• Support spa team members in delivering seamless operations and exceptional service.
• Build genuine relationships with guests by anticipating needs and personalizing their spa journey.
• Collaborate with therapists and wellness team members to ensure smooth operations.
• Use spa booking systems and digital tools to streamline guest services.

Job description

Kaynuna Beach Escape in Yanbu, under Kerten Hospitality, seeks a Spa Therapist to welcome guests, manage bookings, and provide information on treatments while maintaining spa areas and delivering exceptional service. The role requires flexible hours, strong customer service, and knowledge of spa wellness.

The successful candidate will collaborate with the wellness team to ensure smooth operations and high guest satisfaction in a beachfront lifestyle destination.