SPA THERAPIST

Kerten Hospitality; Riyadh; On-site; SAR 89,000 - 112,000; Full time

Job summary

Kaynuna Beach Escape in Yanbu, under Kerten Hospitality, seeks a Spa Therapist to welcome guests, manage bookings, and provide information on treatments while maintaining spa areas and delivering exceptional service. The role requires flexible hours, strong customer service, and knowledge of spa wellness.

The successful candidate will collaborate with the wellness team to ensure smooth operations and high guest satisfaction in a beachfront lifestyle destination.

Qualifications

• Fluent in English.
• Strong interpersonal and communication skills.
• Knowledge of spa/wellness treatments and products is an asset.
• Customer-focused, detail-oriented, and calm under pressure.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Greet all spa guests warmly, ensuring a professional and welcoming first impression.
• Manage spa reservations, confirm bookings, and coordinate with therapists on schedules.
• Provide information on treatments, wellness services, and facilities, answering guest inquiries.
• Maintain cleanliness, organization, and readiness of the spa reception and relaxation areas.
• Upsell treatments, packages, and retail products to enhance the guest experience and maximize revenue.
• Handle guest feedback and complaints professionally, escalating issues to the Spa Manager when necessary.
• Ensure compliance with health, safety, and hygiene standards.
• Support spa team members in delivering seamless operations and exceptional service.
• Build genuine relationships with guests by anticipating needs and personalizing their spa journey.
• Collaborate with therapists and wellness team members to ensure smooth operations.
• Use spa booking systems and digital tools to streamline guest services.

Job description

SPA THERAPIST

KAYNUNA BEACH ESCAPE, YANBU

ABOUT KERTEN HOSPITALITY

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International & local travellers. The Group's current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.

Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.

ABOUT THE PROPERTY

Set along the pristine shores of Yanbu, Kaynuna Beach Escape is a vibrant beachfront lifestyle destination designed for relaxation, entertainment, and community living.

Kaynuna Beach Escape is a bold, high-energy beachfront destination spanning 30,000 sqm, designed to deliver unforgettable seaside experiences. The venue features 150 sun loungers, 15 spacious private cabanas (50 sqm each for 7-8 guests), a vibrant 200-cover restaurant, a stylish ground-floor shisha lounge, and a lively rooftop bar and terrace connected across two entertainment levels. Enhanced by a private jetty for sea-taxi arrivals, landscaped outdoor spaces, a sports hub and playground, and a year-round calendar of events, Kaynuna offers a dynamic, lifestyle-driven environment where hospitality, entertainment, and coastal energy meet.

Location: Located north of Jeddah on Saudi Arabia's Red Sea coast, Yanbu is known for its majestic beaches and enchanting offshore islands, with Al-Nawras Island considered one of the Kingdom's coastal gems. The destination is served by Prince Abdul Mohsin Bin Abdulaziz International Airport (YNB), located approximately 25 km away, offering regular domestic flights connecting Yanbu with major cities including Riyadh, Jeddah, and Dammam, ensuring convenient access while retaining a tranquil seaside setting.

ABOUT THE ROLE

KEY RESPONSIBILITIES

• Greet all spa guests warmly, ensuring a professional and welcoming first impression.

• Manage spa reservations, confirm bookings, and coordinate with therapists on schedules.

• Provide information on treatments, wellness services, and facilities, answering guest inquiries.

• Maintain cleanliness, organization, and readiness of the spa reception and relaxation areas.

• Upsell treatments, packages, and retail products to enhance the guest experience and maximize revenue.

• Handle guest feedback and complaints professionally, escalating issues to the Spa Manager when necessary.

• Ensure compliance with health, safety, and hygiene standards.

• Support spa team members in delivering seamless operations and exceptional service.

• Build genuine relationships with guests by anticipating needs and personalizing their spa journey.

• Collaborate with therapists and wellness team members to ensure smooth operations.

• Use spa booking systems and digital tools to streamline guest services.

EXPERIENCE & SKILLS

• Previous experience in hospitality, spa, or guest services (preferred but not mandatory).

• Strong interpersonal and communication skills.

• Knowledge of spa/wellness treatments and products is an asset.

• Customer-focused, detail-oriented, and calm under pressure.

• Ability to work flexible hours, including weekends and holidays.

• Fluent in English; Arabic is an advantage.

JOINING OUR TEAM MEANS

• Competitive Compensation: A rewarding package tailored to your experience.

• Career Growth: Opportunities for advancement within our dynamic organisation.

• Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.

• Shared Purpose: Working with passionate people who live our values every day - connecting, innovating, curating, and leading the way together.